While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Capital One over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Capital One? Submit your Capital One complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Capital One.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 18 complaints about Capital One over the last 12 months. The graph below shows a monthly breakdown.
Curious about Capital One's track record in addressing complaints within the Banks category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Capital One. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Capital One by calling 1-877-383-4802. If you want to reach out to Capital One through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from poopsiebear1979 on 06 June 2022 about Capital One.
I'm a Victim of Identity Theft and Capital One is attached to my long list of stolen funds just like my Bank Account, My MD. Unemployment and My Taxes. Someone took my funds from me and my kids with my... Read more
Complaint from austinnative46@gmail.com on 04 June 2022 about Capital One.
I can't sign into my credit card accounts to make payments nor check balances. I have tried to correct this for the last 8 months with no resolve. Countless hours on the phone with foreigners from another country that were... Read more
Complaint from eagleeyeL2019@yahoo.com on 29 May 2022 about Capital One.
Continuously, I have to keep going back to square one to get both the desktop and mobile apps to open up. Neither of these will respond to repeated attempts to log in, as accurately as I type in the... Read more
Complaint from plumber7833 on 19 May 2022 about Capital One.
WAS PHONE FOR 1 AND 12 HOURS CUSTOMER SERVICE WAS VERY GOOD BUT THEY ASK FOR A COPY OF MY DRIVERS LICENSE WOULDN'T ACCEPT OUR PHOTO ID WE SPENT SO MUCH TIME WITH TRYING TO JUST GET OUR REWARD POINTS... Read more
Complaint from rwlewis257 on 12 May 2022 about Capital One.
A debit card transaction was declined two times. I have called and spoken to a half dozen incompetents at Capital One. I have $20K in my checking account and have been trying to charge some Walgreens Pharmacy prescription charges of... Read more
Complaint from joseph comperchio on 09 May 2022 about Capital One.
I did not receive a statement for April 2022 or return envelope. I had to send my payment in a regular envelope with a money order of two hundred dollars and a chase bank check for eight hundred and twenty... Read more
Complaint from JOANN MOORE on 06 May 2022 about Capital One.
A few years ago I was finically abused by my Ex husband and I have reported this to WM Police. I have never took a capital one card out myself or personally in my name. Please can you look into this for... Read more
Complaint from missmist69 on 04 May 2022 about Capital One.
I mailed two loan consolidated checks to Capital One to pay the balance off on both accounts. The mailing address was the same for both chards. I noticed on my account that one payment was posted on April... Read more
Complaint from NPCake on 02 May 2022 about Capital One.
In October 2022, my mother had requested her account be closed, due to the number of delinquency on credit card activities outside of her norm, which happened through the years. In January, she received multiple threats of closing accounts,... Read more
Complaint from Madaf222 on 26 April 2022 about Capital One.
They changed my account against my wishes and not once notified me nor sent me a replacement card. I have bills to pay and found out when my physical card was denied but has a low balance so I was... Read more
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