While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with UPS? Submit your UPS complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of UPS.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional UPS complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 18 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Authentic experiences shared by our community for your benefit.
Complaint from Jackie Zeigler on 30 July 2022 about UPS.
The delivery person just threw it on the porch. I believe it was smashed before that. I just wanted to let them know their service sucks. This was a medical item and luckily it was plastic and not the liquid... Read more
Complaint from Matt514 on 25 July 2022 about UPS.
A notice was left on my door july 22nd but not my package, it was brought back to the warwick facility and garenteed by the driver to be at a local access point the following day as specified in the... Read more
Complaint from ACOSSEL on 15 July 2022 about UPS.
I WAS ON THE PHONE WITH A CLIENT WHEN YOUR DELIVERY DRIVER DROPPED SEVERAL PACKAGES IN THE OFFICE I WAS IN. HE MADE NO ATTEMPT AT TRYING TO BE FAIRLY QUIET. HE ALSO CLOLLAPSEDSLAMMED HIS DELIVERY CART EXTREMELY LOUDEDLY INSTEAD... Read more
Complaint from grayhairlady on 14 July 2022 about UPS.
Notification was left on window that there was a delivery that required a signature. Driver never attempted because it is a secure bldg. That was yesterday PM. It was placed back this morning and is still there. Tracking 949404906236.I... Read more
Complaint from Corious Thomas on 08 July 2022 about UPS.
I called about a package. Due to the remote Military Installation (Fort Hunter Liggett, CA, the Post Office is not open in the afternoon. I live on the military installation, which requires a P.O. Box for all residence. I spoke... Read more
Complaint from John V. on 06 July 2022 about UPS.
I asked for a package be delivered next day Saturday. I was in the store at 10:11am, was told the package could be delivered on Saturday and I paid $162.17. This package didnt arrive till Tuesday!!! I called UPS they... Read more
Complaint from brymeg30 on 05 July 2022 about UPS.
I went to return 2 items to the UPS store on Berdan Aenue, Wayne, NJ and the owner was very rude and disrespectful. His customer service was horrible! He made my daughter tape up a box for 30... Read more
Complaint from china mom on 05 July 2022 about UPS.
On Tuesday, July 7, 2022, at approximately 4:15 PM a UPS driver on Anderson road Between Sidway and 80th Street was parked blocking traffic while delivering to multiple addresses on that block. I asked the driver why he couldn't... Read more
Complaint from kwhite on 18 June 2022 about UPS.
UPS will not deliver my packages on Saturday like other locations. Just wish they would do there job and deliver. Read more
Complaint from Dustin Jones on 16 June 2022 about UPS.
UPS delivery driver Joshua Clepper in vehicle 198311 has failed multiple times to deliver our packages to our business. He tries to deliver 1 time and then puts it down as the third time trying to deliver. Then our... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
