While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about UPS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with UPS? Submit your UPS complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 19 complaints about UPS over the last 12 months. The graph below shows a monthly breakdown.
Curious about UPS's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of UPS. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of UPS by calling 1-800-742-5877. For UPS support through email, send your inquiry to totaltrack@ups.com. If you want to reach out to UPS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Yasmine1216 on 14 February 2023 about UPS.
Shipped a package in May 2022. It Was never delivered. Call ups They contacted the driver And he said he did not deliver package it was damaged. they ran me back in forth to the store that shipped it, No... Read more
Complaint from Marymary007 on 13 January 2023 about UPS.
Hi, it seems that the ups is not telling me where my package is and they said they will let me know when my package will be delivered and it’s been 2 weeks and I am feeling discriminated against because... Read more
Complaint from AngryUPSCustomer on 06 January 2023 about UPS.
Driver pulls up in front of my driveway, delivers a package to the apartment across the street. Truck is parked in the cuts in the sidewalk preventing me from driving out. Read more
Complaint from Sister Fran on 24 December 2022 about UPS.
driver leaves off packages on the roadside where they can be stolen by passers -by instead of delivering them to 705 Monastery Lane Rio Grande City, TX or leaving off at the post office. Your action on this matter... Read more
Complaint from DR.BILAWAL on 22 December 2022 about UPS.
THINGS WERE SHIPPED TO ME BY MY FAMILY IN VANCOUVER USING UPS 1 DAY DELIVERY. I have video evidence that the package never arrived at my door, and there is no UPS delivery of any kind. I opened an investigation... Read more
Complaint from Paul Thompson on 14 September 2022 about UPS.
UPS delivery Driver jumped my fence to access property to get to my front door jump back over the fence to drive away. Because of my dog he put me in a very libel situation if my dog attacked him, Get directions... Read more
Complaint from micayla on 13 September 2022 about UPS.
I put in a delivery hold through my MyChoice account (because thats the only place to do it). I had a package that was delivered in the middle of my hold dates! I contacted support to see why my request... Read more
Complaint from R Tulbure on 12 September 2022 about UPS.
I have sent a parcel to Romania with UPS on 18.06.22. It didn’t arrived at the destination (today is 12.09.22). Regards, Ruxandra Read more
Complaint from psmith6108 on 07 August 2022 about UPS.
UPS never even sent my packages out of the local center for delivery. They made is all the way to the LaVergne the town next door to me and then were returned to sender (three packages over two days) and... Read more
Complaint from Discount Remedies Inc on 04 August 2022 about UPS.
USPS: 9405509202121612744606 this is the tracking number of the package they say they have no recollection of package being received. They will not answer phone and will not resolve the issue Read more
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