Shoppers Drug Mart Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 26, 2024

Shoppers Drug Mart complaint process

Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Shoppers Drug Mart.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Shoppers Drug Mart complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Shoppers Drug Mart?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Shoppers Drug Mart complaints chart

We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.

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Shoppers Drug Mart complaint statistics

Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!

272
Total complaints
268
Open Complaints
0
Complaints pending
4
Complaints resolved
1.2
/10 272 ratings

How to contact the customer service of Shoppers Drug Mart?

Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
416-256-9642

You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Shoppers Drug Mart reviews: (272)

Authentic experiences shared by our community for your benefit.

Customer service

Complaint from JASDEEP on 27 December 2022 about Shoppers Drug Mart.

Me and my two friends went to this location around 6.55 pm on 26 September. Lady working there was so rude and looking at us like we are thief. We didn't know about they're not having samples for makeup... Read more

Comments: 0
Rating:

Pharmacy department

Complaint from Not listed on 25 December 2022 about Shoppers Drug Mart.

My doctor refilled a long standing prescription last week. I called the pharmacy on Dec 13, to the renewal and request a refill. I went in today, Dec 24, to pick it up. The pharmacist absolutely REFUSED to refill... Read more

Comments: 0
Rating:

Customer mess treatment

Complaint from CBolyea on 18 December 2022 about Shoppers Drug Mart.

Good Day, My Daughter I were at the Midland Ontario Store last Dec 11th, 2022. We were at the front of the store decided to pick some Cologne for my Grandson. We were in the same area after we picked... Read more

Comments: 0
Rating:

Deny to give medicine

Complaint from Ashi on 14 December 2022 about Shoppers Drug Mart.

Hello Sir, My husband went to the store straight after getting the prescription from credit valley hospital in regards to my 3year old daughter suffering from fever cold and flu. And lungs inflation. He asked me to give the antibiotics... Read more

Comments: 0
Rating:

Bad customer service

Complaint from Iskra on 12 December 2022 about Shoppers Drug Mart.

Pharmacy in Milton at Kennedy Circle is getting worse and worse with filling the prescriptions. I have dropped off the prescription on Wednesday and was told that they don’t have some of the product, therefore they will get my... Read more

Comments: 0
Rating:

Staff saving clear out item for themselves

Complaint from Kamkooner on 10 December 2022 about Shoppers Drug Mart.

Newton location 7322 king George surrey BC I was just at your Surrey BC location (Newton) after driving a distance to pick up a gift I ed was in stock at this location. When I arrived I was told by customer... Read more

Comments: 0
Rating:

Bad ManagerCSR experience

Complaint from Claudette on 07 December 2022 about Shoppers Drug Mart.

Asked Diana for change for my coins. She rudely told me that she goes to a bank for her change and they don't need the customers coins. I bought Vitamins for more than $21 asked to get cash... Read more

Comments: 0
Rating:

No service

Complaint from gary paterson on 05 December 2022 about Shoppers Drug Mart.

Entered store wearing mask. Gave prescription to counter for wife. Wanted a drop off and call for pickup. Wife tested covid19 positive with home test kit. I tested positive at Etobicoke General. I was refused service and told someone without... Read more

Comments: 0
Rating:

Rude employee and shit service

Complaint from Pathetic on 04 December 2022 about Shoppers Drug Mart.

I went there asking to smell some fragrances on Saturday (dec 03 2022) I am also a store manager in the same mall and was gifting my assistant manage a cologne as she was moving towards something better. As soon I... Read more

Comments: 0
Rating:

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