While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Shoppers Drug Mart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Shoppers Drug Mart? Submit your Shoppers Drug Mart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 38 complaints about Shoppers Drug Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Shoppers Drug Mart's track record in addressing complaints within the Pharmacy category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Shoppers Drug Mart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Shoppers Drug Mart by calling 416-256-9642. If you want to reach out to Shoppers Drug Mart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Pray on 01 December 2022 about Shoppers Drug Mart.
The beauty manager Adam made personal comments on me. He clearly cornered me since I am brown. Said some extremely disgusting things inside a work setup. I reached out to the store manager and he agreed and said “Adam needs... Read more
Complaint from Chassirene on 30 November 2022 about Shoppers Drug Mart.
I had called the pharmacy at 3:53 asking how long my prescription had and they said like 2 hours well I said I had work at 5 and would love to be able to pick up before work and they... Read more
Complaint from KasiaSm on 28 November 2022 about Shoppers Drug Mart.
Every year I buy perfumes at Shoppers and every year I get gift of purchase with Versace perfumes, this time I did not get it, so I asked the women where my gift is and I was told she has... Read more
Complaint from FredS on 24 November 2022 about Shoppers Drug Mart.
My daughter bought me a Home Depot gift card in May 2019 from Shoppers. It has no expiry date. I went to use it in August 2022 but it didn't work. Home Depot would do nothing without a receipt from... Read more
Complaint from Woo hoo on 17 November 2022 about Shoppers Drug Mart.
Hello. I filled my script out on Oct 17 and shoppers charged me 60.00 yea sixty dollars!!! To fill it. I received a new Rx for this month and my new pharmacist said no charge and Shoppers ripped me off. I would... Read more
Complaint from Jim Cramer on 11 November 2022 about Shoppers Drug Mart.
When calling in a prescription and says you must speak with pharmacy no one answers the phone in pharmacy???? The front store has come on 3 times to page for pharmacy phone call. Yet no one picks up. This... Read more
Complaint from Kat951 on 10 November 2022 about Shoppers Drug Mart.
They hold your medications and wont release them even a few days early, they are rude and non compassionate. Very rude staff at Surrey Central Shoppers drug mart Read more
Complaint from kathrin on 06 November 2022 about Shoppers Drug Mart.
I asked the cashier nov52022 at 17:25:50 named Savana receipt info 0970 1011 829679 100120 3 if shoppers had an offer today because otherwise i would redeem my points and she said we have 20 times the points for purchases... Read more
Complaint from D.S.G on 29 October 2022 about Shoppers Drug Mart.
I had purchased a electric scooter from shoppers drug mart on the 26th of October 2022 at approx 10 am The total price was $464.76 now I plugged the scooter in immediately after I opened the box (I had to... Read more
Complaint from Leahbeth74 on 17 October 2022 about Shoppers Drug Mart.
My son bought a pair of ear buds yesterday and when he got home he realized there was no earbuds in the package. He waited until today to talk to a manager whom told him there’s nothing they can do!?!... Read more
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