While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Panera Bread over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 7 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.
Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from IsaSperla on 10 November 2020 about Panera Bread.
I placed a rapid pickup order on 11-10-20 for 5:35pm. For the second visit in a row my order was not at the rapid pickup area. I wanted 10. I utes and finally asked a girl about my order. She... Read more
Complaint from Cam on 08 November 2020 about Panera Bread.
I go to the back the pick up an order, i hadn’t seen that the order was already put out and went to the counter where not one employee greeted me or asked if i needed help. A light skin... Read more
Complaint from jrrapoza on 07 November 2020 about Panera Bread.
The complaint is against their cheese for their Mac and cheese dishes. THIS IS NOT THE FIRST TIME AT THIS LOCATION!!! Their cheese seems to be curdled and has no taste. The cheese is not creamy and has the texture... Read more
Complaint from breadman454 on 04 November 2020 about Panera Bread.
meat was mostly gristle. tough to chew. this problem can be easily solved by using a better cut of beef. and for aa price of $10.79, it should have been a better cut anyways, especially for the size of the... Read more
Complaint from Andrew_C on 03 November 2020 about Panera Bread.
I spent 30 dollars on food AND ordered in online so it would be done by the time i got there, it told me the food would be ready at 2:36 when i got there they said it was alittle... Read more
Complaint from Lizhernandez on 03 November 2020 about Panera Bread.
Ive had two incidents already where the girl ask if i want bread, chips or apples. I said chips for both occasions and the always give me bread! So why even bother asking the customer what they want if they... Read more
Complaint from Dave is still waiting on 01 November 2020 about Panera Bread.
It has been a slow service location since they moved to their independent building a few months ago. I didn't receive my order today. The staff refused to get a manager to get my money back when I... Read more
Complaint from Ellen Marie on 31 October 2020 about Panera Bread.
In Maple Grove. Ordered coffee bakery item and a item on their griddle. Got my coffee and a buzzer to take to my table... waited for 20 minutes and finally went and asked. Person should of filled order... Read more
Complaint from priscillarayburn@icloud.com on 29 October 2020 about Panera Bread.
I am 70 and high risk. I didn’t want to come in. Tried to make an additional order for bagels and for reason unknown was refused service because, I suppose because I did not want to go inside and place... Read more
Complaint from TDR on 29 October 2020 about Panera Bread.
I ordered the food for curbside. I arrived at the location. I ed “I’m here” through Panera Bread’s email they sent me. The email said the food was ready at 7:58 pm and I waiting 30 minutes curbside with no... Read more
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