Panera Bread Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Panera Bread over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on April 18, 2024

Panera Bread complaint process

Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Panera Bread?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Panera Bread complaints chart

We have received 7 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.

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Panera Bread complaint statistics

Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 203 ratings

How to contact the customer service of Panera Bread?

Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-372-6372
Contact form:

You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Panera Bread reviews: (203)

Authentic experiences shared by our community for your benefit.

Nasty!!! big fingernail cup of soup

Complaint from Superman on 29 October 2020 about Panera Bread.

Last night we ordered two chicken noodle soups and two sandwiches. Once home, my daughter almost choked on what was a fingernail. I called the manager, she asked for a picture, which I emailed her. Half an hour later not... Read more

Comments: 0
Rating:

Gross things found in box lunches

Complaint from TMartin on 27 October 2020 about Panera Bread.

More then once I found some pretty gross things in the box lunches. Anywhere from actual hair, unknown what anything else was that had been found. Basically pretty much gross. Read more

Comments: 0
Rating:

Second Time getting my order incorrect

Complaint from idgaf on 24 October 2020 about Panera Bread.

Tonight I ordered a large hot chocolate and two candy cookies a little bit before they were closing. I didn't think about checking if my order was correct until after I got home. I tasted the hot chocolate and all... Read more

Comments: 0
Rating:

Aooroximatley 6:00pm

Complaint from rob weaver on 23 October 2020 about Panera Bread.

MyPanera 417818979433 No lettuce in the ceaser salad. After ordering I was told there was no romaine lettuce I asked for spinach, There was none, It was the most pitiful salad ever. Soup bowls were filled half way and... Read more

Comments: 0
Rating:

Bad mac

Complaint from flrlmsu@yahoo.com on 23 October 2020 about Panera Bread.

My daughter and I ordered pick 2 She got mac n cheese and teriyaki sandwich half..the Mac n cheese wasn't fit to eat I took pic..so I went back to counter and told assoc. And she gave me a cookie??then... Read more

Comments: 0
Rating:

Hair in food

Complaint from Joleen on 21 October 2020 about Panera Bread.

We visited the location for lunch. We ordered broccoli cheddar Mac and cheese. It had hairs in it! Very disgusting and disappointing! We ordered salads as well! Everything went into the garbage! We tried calling to speak to a manager... Read more

Comments: 0
Rating:

Poor service, ingredients

Complaint from marknpt on 21 October 2020 about Panera Bread.

Terrible visit...again I have tried to support this location too many times to ever go back again. Too many times order online or thru drive thru only to be told We are out of that item again and again! Could have... Read more

Comments: 0
Rating:

Wrong ingredients

Complaint from YennieSawyer on 18 October 2020 about Panera Bread.

This is the third time I’ve came to order something with an alteration to my order and it was still wrong. Last night I order a Fuji salad and they have me the wrong dressing. And I’m also lactose intolerant,... Read more

Comments: 0
Rating:

Incorrect order

Complaint from sh1473 on 17 October 2020 about Panera Bread.

I ordered chicken in my salad and got charged for chicken yet received none. In my coffee there is black residue on the bottom. Read more

Comments: 0
Rating:

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