Panera Bread complaint: Rude employee

Name: Rude employee
Item: Panera Bread
Rating: 1
Author: Chloe

Open 8 Nov 2020 207 views Restaurants

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Filed 8 Nov 2020 by Chloe

I go to the back the pick up an order, i hadn’t seen that the order was already put out and went to the counter where not one employee greeted me or asked if i needed help. A light skin black woman with braids made eye contact with me and completely ignored me. Totally unacceptable

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Case details

Status: Open
Company: Panera Bread
Filed: 8 Nov 2020
Rating: 1/5
Desired resolution: Train your employees to be pleasant and greet every customer that walks into the establishment and make sure that they’ve been helped or got what they needed. It’s so disrespectful to walk into an establishment and be ignored especially when the person has clearly seen you.
Problem: Staff ignored customer at the counter
About: pickup order

Progress

Filed
Company notified
Company replied
Resolved

8 Nov 2020 Complaint filed and published
8 Nov 2020 Message from Bizzy: we notified Panera Bread about this complaint.

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