Panera Bread Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Panera Bread over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Panera Bread's offerings.

Sentiment data last updated on March 28, 2024

Panera Bread complaint process

Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Panera Bread?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Panera Bread complaints chart

We have received 8 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.

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Panera Bread complaint statistics

Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 203 ratings

How to contact the customer service of Panera Bread?

Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-372-6372
Contact form:

You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Panera Bread reviews: (203)

Authentic experiences shared by our community for your benefit.

Food haphazardly tossed into the bag

Complaint from TOTS on 27 April 2022 about Panera Bread.

Ordered pickup online only to open the bag when I got home and find a natural disaster inside the bag. The bread looked like someone took a bite out of it.The salad dressing leaked inside the bag and the hot... Read more

Comments: 0
Rating:

Incomplete overpriced order

Complaint from TXLISA16 on 03 April 2022 about Panera Bread.

On 4222, I ordered a bowl of French Onion Soup $6.89 and a Panera Duet $5.99. I have ordered the French Onion Soup multiple times, as its my favorite soup. I received two small bags of croutons... Read more

Comments: 0
Rating:

Soup

Complaint from Panera fan on 08 March 2022 about Panera Bread.

I ordered the Thai chicken soup and there was no chicken what so ever in the soup it’s like I got the end of the leftover batch I was so disappointed and for the price I thought that was unacceptable Read more

Comments: 0
Rating:

Missing Food

Complaint from Lrabin on 25 February 2022 about Panera Bread.

I ordered online and when i received the order not only was the soup missing, but there were no condiments in the bag. The sandwich looked as if it has been sat on. Completely squished. I asked the driver if the... Read more

Comments: 0
Rating:

Bistro French Onion Soup

Complaint from Saundra Orr on 16 February 2022 about Panera Bread.

Yesterday, February 13, 2022, my 3 grandchildren and I took our weekly trip to our favorite Panera. The pictures on the door showed a luscious looking bowl of French onion soup. One 13 year old grandson usually gets... Read more

Comments: 0
Rating:

Salad

Complaint from Mont on 11 February 2022 about Panera Bread.

My husband usually picks up a salad twice a week. Last night we sat down to have it with our meal and after a couple bites he pulled a long hair out of his mouth. He couldn't eat after that.... Read more

Comments: 0
Rating:

3rd time I was not allowed to order my breakfast

Complaint from Dr. KJD on 21 January 2022 about Panera Bread.

Since battling cancer over the last 2 years, I have left a small guilty pleasure for myself to enjoy.........Panera. A Joy I've been denying for many years, only going when family went to save money. Now, for a... Read more

Comments: 0
Rating:

Salad tasted like dirt (like it had not been washed first)

Complaint from naxhacker1@gmail.com on 11 January 2022 about Panera Bread.

order:JAN 7 Caesar Salad with Chicken, Cream of Chicken Wild Rice Soup, Homestyle Chicken Noodle Soup, You Pick Two, Smokehouse BBQ Chicken Sandwich, Mitten Cookie, Candy Cookie, Chocolate Croissant, Sausage Pepperoni Flatbread Pizza Rapid Pick-Up · 304 SE Everett Mall... Read more

Comments: 0
Rating:

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