Panera Bread Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Panera Bread over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Panera Bread's offerings.

Sentiment data last updated on March 29, 2024

Panera Bread complaint process

Do you have a dispute or had a bad customer experience with Panera Bread? Submit your Panera Bread complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Panera Bread.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Panera Bread complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Panera Bread?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Panera Bread complaints chart

We have received 8 complaints about Panera Bread over the last 12 months. The graph below shows a monthly breakdown.

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Panera Bread complaint statistics

Curious about Panera Bread's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

203
Total complaints
203
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 203 ratings

How to contact the customer service of Panera Bread?

Below, you will find the contact information for the complaint department of Panera Bread. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-372-6372
Contact form:

You can contact the customer service of Panera Bread by calling 1-855-372-6372. If you want to reach out to Panera Bread through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Panera Bread reviews: (203)

Authentic experiences shared by our community for your benefit.

Caesar salads

Complaint from Bettyboop on 01 August 2020 about Panera Bread.

I had a half Caesar salad and a whole chicken Caesar salad delivered to my home. I spent 20 dollars on them. They were so small and had no Parmesan cheese on them. I could of bought a whole bag... Read more

Comments: 0
Rating:

Customer Service

Complaint from NelsonMartin on 31 July 2020 about Panera Bread.

I frequent this location for lunch and sometimes with co workers.There was a new employee taking orders on Thursday.. I believe her name tag said, Bella. Very friendly, polite, and quite funny. I am making a complaint against the manager... Read more

Comments: 0
Rating:

terrible service

Complaint from Lillian Truax on 29 July 2020 about Panera Bread.

on July 26th 3 of us entered panera bread. No one was at the counter and there were 3 people standing in front of us. We all waited for quite some time and still no one appeared. We still waited longer until finally... Read more

Comments: 0
Rating:

Manager Harassment

Complaint from noveldreams on 27 July 2020 about Panera Bread.

I went to the Panera Bread Drive-Thru located in Mooresville, NC on 7262020 at approximately 4:30PM. It was my mothers birthday and as a birthday gift, I planned to purchase a Panera Bread early dinner and have it at Hope... Read more

Comments: 0
Rating:

Wrong Order

Complaint from ankitkumar15 on 26 July 2020 about Panera Bread.

I've been a long time customer of Panera Bread and while we are hesitant to eat from outside during the pandemic, we still felt safe eating from Panera Bread considering the brand have been ordering meals from here frequently. I... Read more

Comments: 0
Rating:

Bad experience

Complaint from Sonia2020 on 25 July 2020 about Panera Bread.

I was very disappointed on the food that was given and how it was given. I used the app for curbside service. It was more than 15 mins late. When I called and called took 4 calls for someone to... Read more

Comments: 0
Rating:

Disappoint deeply. I never go to Panera bread.

Complaint from exNo1 kpop idol on 18 July 2020 about Panera Bread.

I was going to go Panera bread in the Seaside area on Saturday. Panera bread supposed to open 9 am, but it was closed in the site, and we called and no answer. Obviously, the Panera bread close. That's so... Read more

Comments: 0
Rating:

No longer delivering at my location

Complaint from Tmazz on 10 July 2020 about Panera Bread.

I am extremely disappointed on how Panera took total advantage of their clients during pandemic. In order for Panera to make money they teased their clients being me and my neighbors by offering online delivery. now that pandemic is slowly... Read more

Comments: 0
Rating:

Somethings Missing

Complaint from gz215 on 02 July 2020 about Panera Bread.

I placed an online order for a bowl of broccoli cheddar soup, and a half strawberry lemon chicken poppyseed salad. I’ve ordered from this Panera more than once, and get this salad every time it’s in season, however, I paid... Read more

Comments: 0
Rating:

Degrading.

Complaint from bridgepw on 23 June 2020 about Panera Bread.

My boyfriend and I visited for lunch on June 22nd and we are our meal peacefully. 2 women then came and sat in the both next to us, to our surprise a staff member came over to us and started... Read more

Comments: 0
Rating:

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