Our sentiment meter has detected that Mastercard complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mastercard, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Mastercard? Submit your Mastercard complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 1 complaints about Mastercard over the last 12 months. The graph below shows a monthly breakdown.
Curious about Mastercard's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Mastercard. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Mastercard by calling 1-800-627-8372. If you want to reach out to Mastercard through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Mat1253 on 27 December 2020 about Mastercard.
I bought a video game from (call of duty- modern warfare) from Sony PlayStation store and the game has suspended my ability to play with it without any reason notice or reply for more than a week now. I complained... Read more
Complaint from Robertann on 18 December 2020 about Mastercard.
I took.out a MasterCard credit dispute.on 11th June.with hsbc due to non refund of two bookings I made with Alpharooms.com.total approx 2700 pounds.they raised a dispute and informed me in November.the travel agent refused to reimburse my card.because they... Read more
Complaint from Banksy on 17 December 2020 about Mastercard.
On Nov 4th I noticed 4 fraudulent charges on my Mastercard issued by First Tech Credit Union. Charges I didn't make to Best Buy of $99.99, $99.99, $109.99 and $129.99. I immediately contacted 1st Tech of these charges.... Read more
Complaint from mrqamer on 30 November 2020 about Mastercard.
mastercard and jumia in egypt offered 20% discount with cap of 200 egp when paying in jumiapay app with mastercard card for the first time and said offer from 25 to 29 november ... We charged our cards to get... Read more
Complaint from vjroberts02@gmail.com on 19 November 2020 about Mastercard.
I purchased a MasterCard gift card for my son and I Forgot the amount on it ( brand new) I rang and spent an hour been transferred on hold hung up . No one could help ! I... Read more
Complaint from Richardson on 09 November 2020 about Mastercard.
On 4 occasions this month Mastercard have stopped or declined my card without calling, texting or emailing me. The only thing I am able to do is call the fraud Dept on 0370 333 9091. Each time I have to... Read more
Complaint from Hassan on 26 October 2020 about Mastercard.
Hi I have been in Turkey for a month and using my Mastercards with both Monzo and Starling bank in the UK perfectly. However about a week ago, all online or app payments with my two cards were not being authenticated... Read more
Complaint from Mbaliyanga on 28 September 2020 about Mastercard.
I made a purchase on 26 August 2020 €3, on 16 September €5 and on 17 September 2020 €10 of which the transactions were not successful. But I had deduction at my bank account. When I queried my bank... Read more
Complaint from 8981564037 on 26 September 2020 about Mastercard.
I'm sand money my payzapp wallet on 27082020 Rs620 but decline this transaction after few minutes later debit my account. Not received any refund against the transaction after one month. Read more
Complaint from Mostafa Mahmoud Said on 25 September 2020 about Mastercard.
My credit card has been hacked, found that 8.000 EGP approximately withdrawn for Facebook Ads as per the bank customer service, got no notification for this transaction on my cell phone. I already spoke to the bank to stop and cancel... Read more
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