Complaint: Dealing with a credit card dispute.

on 18 December 2020 about Mastercard in category Payment Providers

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My complaint:

I took.out a MasterCard credit dispute.on 11th June.with hsbc due to non refund of two bookings I made with Alpharooms.com.total approx 2700 pounds.they raised a dispute and informed me in November.the travel agent refused to reimburse my card.because they are agents.partner to Alpha Holidays Ltd.which is not legal under the Package Holiday Act.being agents are responsible to reimburse clients..told by.letter from.alpharooms.com.I.need to apply with documentation ie ing bookings etc.the form called me two days ago to say they will not refund me because my bank is asking for Chargeback.but the firm.have already not accepted the chargeback from.hsbc..I believe as a credit card firm.they should have made the chargeback.HSBC are still looking at claim.and only contact me twice in nearly 7 months.meanwhile I am 2700 pounds owed

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Suggested solution:

My complaint ref.with the HSBC disputes team.1037683.almost total lack of communication with me.over the 2706.83 taken for a holiday and kept by Alpharooms.com.hsbc told.me I can complain.to MasterCard has to how they are feeling with this dispute.therefore I wish to compain.to you and ask if you can help me.I have documents I can send you..but only if you feel the need to help me is within.your criteria..

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