Complaints about Mastercard

MasterCard is a consumer credit, prepaid & debit cards that make it faster and easier to shop for everything, everywhere with more security and safety. As a multinational financial company, something can go wrong with MasterCard. Did your card get hacked? Do you think their payment & verification process is rigid and inflexible? Did you have a problems paying with your MasterCard? Whatever your complaint is, report your complaint at so that MasterCard can respond to your complaint and possibly offer a solution!

How to file a Mastercard complaint?

Whatever your complaint about Mastercard is, follow the next three steps in order to have the best chance of resolving your complaint.

1. Click on the 'File Mastercard complaint' button.
2. Describe your complaint in detail, and suggest how Mastercard should resolve it.
3. Submit your complaint directly to Mastercard and mention that you posted your complaint on

Statistics of Mastercard in the category Payment Providers

66 total complaints
2.3 /10
29 votes

Complaints overview

lost card

Complaint from on 09 September 2021 about Mastercard in category Payment Providers

Lost card and cannot get it reported to Mastercard as they are asking for information I do not have: ie., Full Master card number. I only have last four digits, 3522. Who issued the card. I applied... Read more

We charged Mastercard credit card number 5487190098647126 to the booker of our apartment who cancelled booking only one day prior to arrival (free cancellation is 14 days prior to arrival and ed it in writing). It was clearly printed... Read more

Rejecting the card at lounge

Complaint from on 07 September 2021 about Mastercard in category Payment Providers

Issuer : RAMEZ RASHED KELLINNI Submission date AUG !, 2021 Name of person. : RAMEZ RASHED KELLINNI Email : Airport lounge name and terminal : Dubai int’l airport. MARHABA lounge Customer name. RAMEZ RASHED KELLINNI Payment card number : 546350. ... Read more