Mastercard Complaint Sentiment: Neutral

Our sentiment meter has detected that Mastercard complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mastercard, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 19, 2024

Mastercard complaint process

Do you have a dispute or had a bad customer experience with Mastercard? Submit your Mastercard complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mastercard.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Mastercard complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Mastercard?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Mastercard complaints chart

We have received 1 complaints about Mastercard over the last 12 months. The graph below shows a monthly breakdown.

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Mastercard complaint statistics

Curious about Mastercard's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

128
Total complaints
128
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 128 ratings

How to contact the customer service of Mastercard?

Below, you will find the contact information for the complaint department of Mastercard. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-627-8372
Contact form:

You can contact the customer service of Mastercard by calling 1-800-627-8372. If you want to reach out to Mastercard through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Mastercard reviews: (128)

Authentic experiences shared by our community for your benefit.

Refunds and transfer

Complaint from Mastercard on 18 May 2023 about Mastercard.

I am from Zimbabwe,they is company operating Mastercard called Econet Zimbabwe(Ecocash).if you a client receive a refund or transfer to Mastercard, will not get .I am one of the victims.i have lost my 576USD Read more

Comments: 0
Rating:

Complaint in money laundering of the Russian Federation

Complaint from Sergey on 10 March 2023 about Mastercard.

I am writing to file a formal complaint regarding a group of companies that have been using your payment services to facilitate illicit activities. I have reason to believe that these companies, owned by the same ultimate beneficial owner (the... Read more

Comments: 0
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Fraud on my card

Complaint from Roger Peg on 08 February 2023 about Mastercard.

I have been charged £287 for two fridge magnet in Jordan . I used my MasterCard which I thought would give me cover against fraud but newday (Aqua) have said I should contact you for a credit card adjustment. Read more

Comments: 0
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Problem with a transaction

Complaint from Fessand on 02 February 2023 about Mastercard.

Dear Responsable the date of 29th January I have transferred money from my Account Mastercard card of Kuwait Finance House to Madagascar mobile orange money., the beneficiary didn't receive the money and Mastercard and... Read more

Comments: 0
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Payment incorrectly applied

Complaint from PookiePie on 16 September 2022 about Mastercard.

On August 16, 2022, I made an early payment on my account for the September statement, which was up and online showing September 12th as due date. However, it was incorrectly applied as a second payment to my August... Read more

Comments: 0
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Phone customer service, lack of.

Complaint from tim.petynia@gmail.com on 17 August 2022 about Mastercard.

As I type this, I have been on hold for 1 hour and 2.01 minutes. This is not uncommon and the first time I decided to share. Read more

Comments: 0
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wrong bank rate

Complaint from ashish dixit on 02 August 2022 about Mastercard.

i have done a transactions using my master card and paid LBP4833000 the bank debited me USD 3377.16 while i supposed to be debited 193.32USD dont know what is the issue Read more

Comments: 0
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Bad service

Complaint from Kylej2301 on 25 July 2022 about Mastercard.

Was on phone and heard the rep get a separate call on another phone she proceeded to answer the call leaving me on the call saying hello is anyone there I was left for 3~4 mins like this before terminating... Read more

Comments: 0
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Wrong information at Lounge

Complaint from Subhoghose on 13 July 2022 about Mastercard.

I am a Dragon Pass member (Membership no. 7387 1100 0005 5811). At Toronto Pearson International I was travelling by Lufthansa (Flt no. LH0471, date 13.7.22) and at 15.35 hrs, the Person at Reception - Mr. Navin -... Read more

Comments: 0
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