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Mastercard complaint: Mishandling of transaction dispute re CashPassport

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Filed 18 Jun 2022 by Garry

I submitted a Dispute Claim Form by email on June 6th and received a reply on June 9th, denying my claim for recovery of around US $1200 which was siphoned from my CashPassport whilst visiting Cuba. The email said I could submit further information to have the claim reconsidered, which I did on June 9th. The important point was that the disputes section had analysed the wrong transaction date! I still haven’t received reply that they received the response email or a further two emails and a phone call to Mastercard asking for such.

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1 comment

  1. GNC

    CashPassport has neglected to reinvestigate the transaction history on the day that our account was hacked. They also needed to investigate the snack bar that debited our account, a business that we had never been to and probably doesn’t even exist. This is a criminal investigation that is blatant fraud. CashPassport has been totally neglectful in customer service and unprofessional in acknowledging and dealing with their error.

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