My complaint:
I submitted a Dispute Claim Form by email on June 6th and received a reply on June 9th, denying my claim for recovery of around US $1200 which was siphoned from my CashPassport whilst visiting Cuba. The email said I could submit further information to have the claim reconsidered, which I did on June 9th. The important point was that the disputes section had analysed the wrong transaction date! I still haven’t received reply that they received the response email or a further two emails and a phone call to Mastercard asking for such.
Suggested solution:
The Mastercard CashPassport disputes department need to acknowledge that I have sent vital extra information and that it will be considered. My wife and I hadn’t visited the venue which took the money from our account. A Google search showed it listed on Facebook with no address, phone number or email!
It is obviously a fraudulent transaction about which the disputes staff are burying their heads in the sand.
