Mastercard complaint: Transaction failure

Name: Transaction failure
Item: Mastercard
Author: Oyawole

Open 3 Jun 2021 242 views Payment Providers

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Filed 3 Jun 2021 by Oyawole

I made a payment for a CBT exam yesterday afternoon at exactly 13:38 WAT using my atm mastercard and 1025 was deducted from my account and the money did not reflect on the supposed site. Attached is the transaction details. Please accord due assistance

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Case details

Status: Open
Company: Mastercard
Filed: 3 Jun 2021
Desired resolution: I have already made a complaint at my back but told to contact my merchant. Please i need a refund of my money. Please help out
Problem: Money deducted but payment failed
About: exam fee payment
At stake: 1,025 NGN
Dealing with it for: 1 day

Progress

Filed
Company notified
Company replied
Resolved

3 Jun 2021 Complaint filed and published
3 Jun 2021 Message from Bizzy: we notified Mastercard about this complaint.

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