Mastercard complaint: lost debit credit card

Complaint from george phillips reported on 07 June 2021 about Mastercard

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My complaint:

I lost my card and with it all information regarding the account number and bank that issued it. I have called MasterCard seven or eight times but get the same response–find the bank and account number All efforts to locate the bank have failed. I need to cancel the account, but am prevented from doing so. Meanwhlie my card may be in the hands of a thief. I am a very, very, very frustrated holder of the card

Suggested solution:

Let me cancel my account before I lose money

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