Mastercard complaint: Fraud on my card

Name: Fraud on my card
Item: Mastercard
Rating: 1
Author: Roger

Open 8 Feb 2023 192 views Payment Providers

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Filed 8 Feb 2023 by Roger

I have been charged £287 for two fridge magnet in Jordan .
I used my MasterCard which I thought would give me cover against fraud but newday (Aqua) have said I should contact you for a credit card adjustment.

Mastercard complaint: Fraud on my card — Photo Roger uploaded with this complaint

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Case details

Status: Open
Company: Mastercard
Filed: 8 Feb 2023
Rating: 1/5
Desired resolution: I would like the money that’s been stolen re credited to my account please.
Problem: Unrecognised charge not credited back
About: credit card
At stake: £287

Progress

Filed
Company notified
Company replied
Resolved

8 Feb 2023 Complaint filed and published
8 Feb 2023 Message from Bizzy: we notified Mastercard about this complaint.

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