Mastercard complaint: Rejected transactions

Name: Rejected transactions
Item: Mastercard
Rating: 1
Author: Henry

Open 28 Sep 2020 215 views Payment Providers

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Filed 28 Sep 2020 by Henry

I made a purchase on 26 August 2020 €3, on 16 September €5 and on 17 September 2020 €10 of which the transactions were not successful. But I had deduction at my bank account. When I queried my bank they the transactions were successful. I queried merchant, lottoland they say the transactions were rejected. I used card number 5187 2001 2788 8386

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Case details

Status: Open
Company: Mastercard
Filed: 28 Sep 2020
Rating: 1/5
Desired resolution: I should be furnished with the truth of who has benefitted on my money between the card issuerer and the merchant.
Problem: Money deducted for rejected card transactions
About: card transactions
At stake: €10

Progress

Filed
Company notified
Company replied
Resolved

28 Sep 2020 Complaint filed and published
28 Sep 2020 Message from Bizzy: we notified Mastercard about this complaint.

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