Mastercard Complaint Sentiment: Neutral

Our sentiment meter has detected that Mastercard complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Mastercard, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 29, 2024

Mastercard complaint process

Do you have a dispute or had a bad customer experience with Mastercard? Submit your Mastercard complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Mastercard.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Mastercard complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Mastercard?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Mastercard complaints chart

We have received 1 complaints about Mastercard over the last 12 months. The graph below shows a monthly breakdown.

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Mastercard complaint statistics

Curious about Mastercard's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

128
Total complaints
128
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 128 ratings

How to contact the customer service of Mastercard?

Below, you will find the contact information for the complaint department of Mastercard. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-627-8372
Contact form:

You can contact the customer service of Mastercard by calling 1-800-627-8372. If you want to reach out to Mastercard through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Mastercard reviews: (128)

Authentic experiences shared by our community for your benefit.

Cannot Unfreeze Frozen Gift Cards

Complaint from Slabelle on 04 September 2020 about Mastercard.

I recently was a victim of fraud and had $900 moved onto Target MasterCard Gift Cards. The scammer had the card number, expiration date and CVC of all the gift cards purchased so I called 1-800-698-4952 and froze them... Read more

Comments: 0
Rating:

Unauthorized Transaction in credit card ending 3954 8159

Complaint from Muhammad K Majid on 14 August 2020 about Mastercard.

My credit card was stolen today. It had 4 unauthorized transaction.  172.1 USD @ Dior.com (Reversed)  Transaction for 2100.64 (Declined)  Transaction for 218.26 USD (Reversed)  Transaction for USD 268.02 (Not declined or Reversed)  I did not authorize all these 4 transaction. I have blocked my... Read more

Comments: 1
Rating:

Card deduction fraud

Complaint from Rey012 on 11 August 2020 about Mastercard.

I have paid through internet and after payment has been made they don't give of what we agreed on Read more

Comments: 0
Rating:

PCS Prepaid

Complaint from Lievke on 10 August 2020 about Mastercard.

I bought a recharge ticket for 50 euro but subsequently have been unable to obtain a PCS Mastercard upon which to charge the credit purchased at a gas station in Wavre, Belgium. It is stated online that the shop Panos in... Read more

Comments: 0
Rating:

Refund not credited to bank account

Complaint from Kheni Mitul on 10 August 2020 about Mastercard.

Refund from Amazon has not been received in my bank account. Amazon have initiated the amount on my debit card number on online purchase. Amounting to rs 429. RRN is 75503720210041203190878 Read more

Comments: 0
Rating:

Capital one disputes

Complaint from Jigo2020 on 30 July 2020 about Mastercard.

Capital one is refusing to assist me with a scam for a purchase of 9449 from a purchase from ox border.com this was a pool that I purchased on May 22nd that was supposed to have been received in June... Read more

Comments: 0
Rating:

People here boycott me

Complaint from scholayil on 15 July 2020 about Mastercard.

Amateur involvement in professional works must be dealt with extreme care to prevent chances of accidents. On this matter, I was facing troubles with some amateurs who billed me after supplying imitation software. I met with errors in the applications... Read more

Comments: 0
Rating:

Refund on my Mastercard

Complaint from Dmletnes on 15 July 2020 about Mastercard.

I ordered online May 202020. I phoned Mastercard to refund my money because I did not receive my product. They told me they would investigate phoned back today July 152020 they said they now going to send out a complaint... Read more

Comments: 0
Rating:

Refund the payment

Complaint from Issa saidou Ba on 02 July 2020 about Mastercard.

At wednesday november 2019 one company take to my bank account my money and they dont give me thing and they block me the platform ..I need my money back..thank you Read more

Comments: 2
Rating:

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