Mastercard complaint: Credit card hacking

Name: Credit card hacking
Item: Mastercard
Rating: 1
Author: Mostafa

Open 25 Sep 2020 240 views Payment Providers

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Filed 25 Sep 2020 by Mostafa

My credit card has been hacked, found that 8.000 EGP approximately withdrawn for Facebook Ads as per the bank customer service, got no notification for this transaction on my cell phone.
I already spoke to the bank to stop and cancel this card.
I sent also attachment for the card photoshoot

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Case details

Status: Open
Company: Mastercard
Filed: 25 Sep 2020
Rating: 1/5
Desired resolution: Check please who made this transaction, assist to refund the amount taken from my account.
Problem: Unrecognized ad charges on hacked card
About: credit card
At stake: 8,000 EGP

Progress

Filed
Company notified
Company replied
Resolved

25 Sep 2020 Complaint filed and published
25 Sep 2020 Message from Bizzy: we notified Mastercard about this complaint.

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