Complaint: Cannot Unfreeze Frozen Gift Cards

on 04 September 2020 about Mastercard in category Payment Providers

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My complaint:

I recently was a victim of fraud and had $900 moved onto Target MasterCard Gift Cards. The scammer had the card number, expiration date and CVC of all the gift cards purchased so I called 1-800-698-4952 and froze them all before any money was withdrawn. When doing so I created a password with the women I was speaking with so that when I called back to unfreeze them I would be able to prove it was me and was told to call the same number back to unfreeze them. I have been trying to unfreeze these cards for over 2 weeks and have made no progress. The number above asks me to enter the card number, expiration date and CVC before I can get through to anybody but because the cards are frozen the automated operator does not recognize the information and I cannot get through to anybody. I called MasterCard Customer Service and it asks me to call the same number that I cannot get through to anybody on. As said earlier I have $900 frozen on these gift cards that I cannot access and now I am unable to unfreeze them. I want my money back.

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Justified complaint?

Suggested solution:

I need a live person to contact me so that I can give them the password I created and either be given new cards that I can cash to get my money back or give me a full refund on the spot.

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Admin (@complain-biz)
15 days ago

We have sent Mastercard a complaint letter.