While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Sonia Harshfield on 08 August 2021 about Direct Express.
0421 filed dispute with direct express over 2 charges on my acct.cause my card had been stolen...they denied complaint saying they didn't see where it was fraud..and told me to file police report which I did 52021 and they requested report... Read more
Complaint from AnthonyG on 06 August 2021 about Direct Express.
My card got lost they sent me one that said invalid card number it took 2 days of persistent calling and waiting to find out that they had to send another card out it gets sent to wrong address now... Read more
Complaint from JPMc on 06 August 2021 about Direct Express.
I am homeless, do not have a phone Read more
Complaint from Kevin Rooks on 06 August 2021 about Direct Express.
Money was stolen last night or yesterday sometime.I call direct express to report card activity for illegal use authorizing release of my money thru transaction.this was not authorization permitted by my usage. Therefore I need to redeem in protection... Read more
Complaint from Richardbilbray on 05 August 2021 about Direct Express.
My money deposits on the same day every month and every month the same type is charges are made on my account. Suddenly this month although my funds deposited like normal I cannot use my card at all. Or declines... Read more
Complaint from AngryDad on 04 August 2021 about Direct Express.
I have been trying to get ahold of customer service for 7 days straight I let my phone stay on for 90 minutes at a time and nobody picks up I have a serious problem and I can't get it... Read more
Complaint from AlvinRussllbr549 on 03 August 2021 about Direct Express.
funds should have deposited onto card today, why haven't they? Read more
Complaint from Brendaj65 on 01 August 2021 about Direct Express.
For the past month, I have been denied access to my money on my direct Express Card. Sometimes the card will work and there are other times, I cannot get access to my money. When I try to... Read more
Complaint from Katrinanicole on 28 July 2021 about Direct Express.
My father passed away last October and me and my brother were appointed over his estate and I sent everything asked of me to direct express claims so the funds on his card can be released and I was told... Read more
Complaint from EstateWalled on 27 July 2021 about Direct Express.
I’ve been battling with this department since my fathers passing in March. I was first told that I had to contact SSA and they issue the card and have all the information. As you all know, that hold is long.... Read more
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