Direct Express complaint: Estate Claims department unsympathetic

Name: Estate Claims department unsympathetic
Item: Direct Express
Author: Indya

Open 27 Jul 2021 612 views Payment Providers

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Filed 27 Jul 2021 by Indya

I’ve been battling with this department since my fathers passing in March. I was first told that I had to contact SSA and they issue the card and have all the information. As you all know, that hold is long. After bouncing back and forth between the two businesses I find that direct express ahold handle the claim. I was finally given a contact and was told to that the process takes 4-6 weeks. In May I reach out to the estate claims email address. I did not receive Andy communication back until July 7th requesting a letter of affidavit. Which is entirely redundant considering I have a court order appointment as Executor of the estate. But I obliged and sent that document in too. I still have not heard back. When I call I get reps who are entirely nonchalant and show now care to my loss. My father death was tragic and unexpected. Here it is almost 5 Months after his death and I can’t continue my grieving process due to still needed to make contact with these people.
They should be held accountable. Training should be revisited and management needs to see a turn over. It’s clear that they don’t release the funds to acquire interest that the company get to keep.

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Case details

Status: Open
Company: Direct Express
Filed: 27 Jul 2021
Desired resolution: I’d like my estate claim processed simply put. I’ve don’t all I was suppose to do. Are they fraudulent holding funds to make interest while possible before releasing the funds?
Problem: Estate claim unprocessed after months
About: estate claim card funds
Dealing with it for: 150 days

Progress

Filed
Company notified
Company replied
Resolved

27 Jul 2021 Complaint filed and published
27 Jul 2021 Message from Bizzy: we notified Direct Express about this complaint.

See all 803 Direct Express complaints

Discussion

5 comments

Alexz 30 Sep 2022

I’m wondering if there is any updates on this incident. I noticed that this was posted over a year ago and I’m early in my process. I’m on my 7th week of the 4-6 week timeframe. I guess I’m looking for hope.

Reply
Jess D Boll 7 Nov 2022

I'm over 8 weeks and waiting.
With estate claims there is only auto reply communication.
They are not practicing due diligence.
Un real.
Contact your congressman woman.
This is criminal too take this long.
Regards
Jess

Reply
Connie l smith 5 Jan 2023

I agree that it's criminal and every time I try to call direct Express I am put on hold and then hung up on. I have been waiting 10 weeks to get my husband's funds. I don't understand why the social security administration can't do something to help people like us I am very poor and I need that money. Sincerely Connie Smith

Reply
Brian Hinton 15 Mar 2023

Holy Crap this is my exact same experience I am dealing with now!!!!

Reply
Keisha 7 Apr 2023

I am in the same exact situation as the person that made the post, yourself. This doesn't make any sense, and SS doesn't help with anything after their clients are deceased.

Reply