Direct Express complaint: No customer service

Name: No customer service
Item: Direct Express
Author: David

Open 4 Aug 2021 188 views Payment Providers

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Filed 4 Aug 2021 by David

I have been trying to get ahold of customer service for 7 days straight I let my phone stay on for 90 minutes at a time and nobody picks up I have a serious problem and I can’t get it taken care of My card has quit working and I need a new one

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Case details

Status: Open
Company: Direct Express
Filed: 4 Aug 2021
Desired resolution: Maybe they could pick the damn phone up when it rains II have let my phone sit on hold for 90 minutes at a time for 7 days straight you're not telling me that someone couldn't have gotten to me in that time
Problem: Card stopped working, support unreachable
About: debit card
Dealing with it for: 7 days

Progress

Filed
Company notified
Company replied
Resolved

4 Aug 2021 Complaint filed and published
4 Aug 2021 Message from Bizzy: we notified Direct Express about this complaint.

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