Our sentiment meter has identified a 100% increase in complaints about Crypto.com over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Crypto.com's offerings.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Crypto.com? Submit your Crypto.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 11 complaints about Crypto.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Crypto.com's track record in addressing complaints within the Crypto / DeFi / Blockchain category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Crypto.com. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to Crypto.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Bdaave on 14 October 2021 about Crypto.com.
They are holding my money hostage. On Oct. 7, 2021 my withdrawal request was processed by crypto.com. I takes 3-5 business days. I cannot withdraw my money from my fiat wallet within the crypto.com app to my bank... Read more
Complaint from Vad1810@aol.com on 12 October 2021 about Crypto.com.
I was scammed earlier this year for $2500 on a bitcoin machine. The transaction never went through they did not receive the money and bitcoin has my money. I have called numerous times to have my money returned and they... Read more
Complaint from Kingrps on 09 October 2021 about Crypto.com.
I was checking my shiba funds for the day and the app crash down to zero. Only then, the apps when back to normal price after 10 minutes. On the weekly chart they was no record of crash but when... Read more
Complaint from Bart1214 on 08 October 2021 about Crypto.com.
Had to close out my account, I tried working with the customer service messaging help center to change my email address. The app would not let me. They ask me to send a picture with my name,... Read more
Complaint from Emadelsayed on 06 October 2021 about Crypto.com.
When I was checking my balance on Crypto.com I found out that someone sold my crypto and transferred my money to his account. I did reported crypto. Com support and they told me they can’t make anything Read more
Complaint from AShmara on 28 September 2021 about Crypto.com.
I have been contacting crypto.com for two months straight, providing them with all information they require for their routine review. I have given all possible proof available that my funds are legitimate, yet they continue to discriminate against me as... Read more
Complaint from Mohamed El Gabry on 22 September 2021 about Crypto.com.
My wallet have been accessed by unknown person and he transferred all the funds, i did not receive any notifications with the transactions and when i asked Crypto.com for help to know how was it done, from where, if was done... Read more
Complaint from Sam12 on 22 September 2021 about Crypto.com.
I have sent my money as e-transfer to them. They didn’t allowed my money to go my Crypto.com account and hold it. I tried to contact with them but just wasting my time in the name of review. Read more
Complaint from Tbailey on 12 September 2021 about Crypto.com.
My account was suspended without reason or justification. One day I was just unable to log in and I can’t get assistance other than them telling me they have suspended my account for breach of the term of service... Read more
Complaint from Akemiandvelvet on 10 September 2021 about Crypto.com.
I purchased cryptocurrency from crypto.com back in May. Charge was made to my bank account but they didn’t send me coins so I contacted to customer service. I didn’t hear from them so I decided to dispute. Little while later,... Read more
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