Crypto.com complaint: Poor Customer Service

Complaint from Bart1214 reported on 08 October 2021 about Crypto.com

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My complaint:

Had to close out my account, I tried working with the customer service messaging help center to change my email address. The app would not let me. They ask me to send a picture with my name, date and Crypto.Com on a pice of paper. They kept rejecting the picture because both my arms were not in the picture. How can you take a picture by your self with both arms in it.

Suggested solution:

They did not, I have started the process of getting all the funds out and will close the account before I loose the email address currently on the account.

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