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Crypto.com complaint: Delays in withdrawing my fiat money

Open 176 views Crypto / DeFi / Blockchain

Filed 7 Mar 2022 by Raul

I have been given delay after delay, excuse after excuse as to how long it takes for my fiat funds to go from pending to be able to withdraw and the deposit my funds to my external bank account. Initially i deposited my funds via ACH thru my bank on February 24, 2022. After realizing i did not want to do any further transactions with crypto.com, I was not able to withdraw my fiat fund because they are still in pending as of today, March 7, 2022. Initially i was told it would take 5 business days so I would be able to withdraw on Thursday, March 3rd. Nothing. Then I chatted (chatting is the only way to communicate with them, that or email) Then I was told it would be Monday, March 7, 2022 because its actually 7 business days which is today. NOTHING still in pending. Then the another rep today me today that its going to be another 1 to 2 business days because the day of the initial deposit (I even showed them a screenshot of the date of deposit from the crypto.com app which shows Feb 24, 2022) and he responded that the actual date of deposit doesn’t count! So it will be another day or two! Seriously!?! Every time I contact them its another version of their truth I cant escalate to a manager and I cant speak to someone on the phone. Ridiculous!

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