While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about InTown Suites over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 25 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.
Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Marjoy68 on 07 June 2022 about InTown Suites.
I had my extra key taken by another person who came to my room ..I went to the front office and explained to them I needed my room rekeyed .The maintance man yelled at me stating that wasn't thier problem.Later... Read more
Complaint from Sheila J on 31 May 2022 about InTown Suites.
This has got to be the most HORRIBLE shady hotel chain I've EVER experienced!! Checked in at 8pm, saw the dead roach smashed on the ac unit. Thought, well maybe that's it UNTIL we ordered a pizza and THREE MINUTES... Read more
Complaint from ShamaBiswas on 28 May 2022 about InTown Suites.
During initial inspection before I finalized the payment, I didn’t see any roaches. The room I was offered was disgusting but a kind friend had made the reservation for me so I didn’t complain about the optics, I said it... Read more
Complaint from Michael0611 on 23 May 2022 about InTown Suites.
I made a reservation on thursday may 19th at your elk grove village location in illinois. First off when i went to check there was not front desk agent at the location at all where the person tht was behind... Read more
Complaint from RNBTY on 20 May 2022 about InTown Suites.
I’m Tyler parker I stayed at the intown suites in forest park ga They would not give me my deposit after check out all becuz there was garbage bags left in the room in one area The service is terrible... Read more
Complaint from Tamara Houston on 12 May 2022 about InTown Suites.
My room was not ready on the day I was suppose to check in. I had to wait for 2 days. I paid for another hotel until my room was prepared. Upon check in Ms, Melody was rude and... Read more
Complaint from wileybridge2018 on 10 May 2022 about InTown Suites.
The lady came banging on my door while I was sick in bed sayin we did not pay for that day but my husband had the receipt proving otherwise she tried busting through my door she called me a stupid... Read more
Complaint from Krazyklassykris on 30 March 2022 about InTown Suites.
Reserved room for a week, they canceled before we even got there, they lie, they don’t clean, their website looks and sounds really good! It’s the worst place to stay! My husband had to go buy chlorine and scrub the... Read more
Complaint from Portiawarren03@gmail.com on 29 March 2022 about InTown Suites.
I was evicted from my room and told that I could not rent from any establishment but the manager could not and would not give me the reason why. Would not give the correct number to get in contact with... Read more
Complaint from Sweets412 on 21 March 2022 about InTown Suites.
The claiming supervisor told me to check the room, I claimed the room had some issues but we were tired and would like to settle in and we’ll talk about moving the room later. Then the woman claimed we cannot... Read more
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