InTown Suites Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about InTown Suites over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering InTown Suites's offerings.

Sentiment data last updated on March 29, 2024

InTown Suites complaint process

Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of InTown Suites.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional InTown Suites complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about InTown Suites?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

InTown Suites complaints chart

We have received 27 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.

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InTown Suites complaint statistics

Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

204
Total complaints
204
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 204 ratings

How to contact the customer service of InTown Suites?

Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-553-9338
Contact form:

You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

InTown Suites reviews: (204)

Authentic experiences shared by our community for your benefit.

No maintenance for over three months

Complaint from Mikejones on 13 June 2023 about InTown Suites.

I been having water leaks in our bathroom for over three months. We have knats all over our restroom from the water leaks , the night shift maintenance has been coming in recording the leaks and just giving me towels... Read more

Comments: 0
Rating:

I paid my weekly rent

Complaint from Dewayne on 12 June 2023 about InTown Suites.

Rico (management) stated to me that I have not paid my rent around 6:00pm yesterday. I have been living at InTown for almost a year and never been late with my weekly rent. If you would look at my... Read more

Comments: 0
Rating:

Harassment and discrimination

Complaint from Scott kundar on 25 May 2023 about InTown Suites.

receiving harassment and discrimination by management and maintenance of hotel due to having a sex offense 10 years ago and falsely accuse of smoking in room I don't smoke also being told by management that I'm not allowed to open... Read more

Comments: 0
Rating:

Pesticide spray and staff in my room too often

Complaint from Jared78 on 19 May 2023 about InTown Suites.

The pesticide spray that is used continuously gets me sick! They recently had about 14 people move out in 1 day, and every week the ambulance is on the property! The hotel staff is constantly in my room doing so... Read more

Comments: 0
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General manager

Complaint from Nicd17 on 10 May 2023 about InTown Suites.

Tried to renew my room but the manager would not run my card correctly . It was a debit card and nit 1 time did it ask me for my pin number. He kept accusing me of not having money... Read more

Comments: 0
Rating:

refuse to allow me to get my laundry

Complaint from beetayy on 23 April 2023 about InTown Suites.

I was trying to retrieve my clothes from the washer and the front desk lady wouldn't allow me to get them. she gave me an attitude about it and wouldn't let me talk to a manager. my clothes are going... Read more

Comments: 0
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Stolen money and bugs

Complaint from Jolly18 on 11 April 2023 about InTown Suites.

Upon check in to room found the room to be infested with roaches and bugs. I mean infested. We did not stay for the week we paid for and requested a refund multiple times. Initially the manager told me they... Read more

Comments: 0
Rating:

Water is off

Complaint from Moresse88 on 22 March 2023 about InTown Suites.

Woke up to go to work at 500 am couldn't used the bathroom couldn't shower or shave because water is off can't go towork like this. Read more

Comments: 0
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Refund

Complaint from Kennith on 22 February 2023 about InTown Suites.

I was charged for a no show on two separate occasions..the first u tried to book and it was cancelled from Denver I went in and the manager gave me a bad round around..after I showed her the problem..she stated... Read more

Comments: 0
Rating:

Intown Suites

Complaint from Robinest on 18 February 2023 about InTown Suites.

Upon checking into the suites my method of payment was $200 credit card from st Vincent DePaul church member $450 cash from Robin Turner… I was told to do a walk through before my payment was accepted… after getting situated I went... Read more

Comments: 0
Rating:

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