InTown Suites Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about InTown Suites over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering InTown Suites's offerings.

Sentiment data last updated on March 29, 2024

InTown Suites complaint process

Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of InTown Suites.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional InTown Suites complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about InTown Suites?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

InTown Suites complaints chart

We have received 27 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.

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InTown Suites complaint statistics

Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!

204
Total complaints
204
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 204 ratings

How to contact the customer service of InTown Suites?

Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-800-553-9338
Contact form:

You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.

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InTown Suites reviews: (204)

Authentic experiences shared by our community for your benefit.

Unprofessional

Complaint from SunshyneBryght on 15 March 2022 about InTown Suites.

I renewed my weekly stay online through the intown suites website for the Huffman location. I went down to the office and got the keys rescanned. This was on a Monday, on that Friday the manager told someone to come... Read more

Comments: 0
Rating:

False ation at front desk

Complaint from Mellowmane on 14 March 2022 about InTown Suites.

I had reserved a room at the InTown suites Plano Dallas location on Wednesday the 9th of this month I went in today the 11th to my reservation and pay for the room I had received a email ation... Read more

Comments: 0
Rating:

Pipe bust room discrepancy

Complaint from Bossdon0929 on 19 February 2022 about InTown Suites.

Pipes in bathroom bust upstairs which caused the water to flow down to our room which caused me to fall when I got out of bed than I was told to pack up my stuff than I was not set... Read more

Comments: 0
Rating:

Manager and half dozen young men called security

Complaint from Uptown on 27 January 2022 about InTown Suites.

Checked in lady In office smelt like booze. Real bad could smell through mask. And half dozen guys hanging out. The room was clean the chairs two of them were terrible. Torn with tape on them. Not exceptible. But I... Read more

Comments: 0
Rating:

GM inappropriate actions

Complaint from JW143 on 20 January 2022 about InTown Suites.

Good Afternoon, I need to file a formal complaint that needs to be put in this general managers employee file and repremandation given immediately! Last Saturday I had a ation reservation 31YL3TSZW and when I went to the hotel (as... Read more

Comments: 0
Rating:

Refund

Complaint from Dreamia Nyaundi on 13 January 2022 about InTown Suites.

Hello I stayed in town suites in Douglasville Georgia on December 12282021. My stay was so awful, when I checked in she told me to go look in the room and I did. It looked pretty average to me and... Read more

Comments: 0
Rating:

Discrimination

Complaint from Little bit on 02 January 2022 about InTown Suites.

I hv been there almost 2 months thru a temp service I worked every day by myself.when I started the building was extremely nasty.laundry was so bad u couldn't make it in the laundry room.within w months I basically cleaned... Read more

Comments: 0
Rating:

Drug trafficking

Complaint from smithdarrell864@gmail.com on 31 December 2021 about InTown Suites.

The house keeper Lynika Bennett that works through people ready ....has drug trafficking with meth going on inside room 309..kids be present at the time of these activities as well .... homeless people living and in and out of the... Read more

Comments: 0
Rating:

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