While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about InTown Suites over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with InTown Suites? Submit your InTown Suites complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 25 complaints about InTown Suites over the last 12 months. The graph below shows a monthly breakdown.
Curious about InTown Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of InTown Suites. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of InTown Suites by calling 1-800-553-9338. If you want to reach out to InTown Suites through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from 31964 on 18 September 2020 about InTown Suites.
So on the site it says 948 for 30 days plus tax I paid 1296.10. When I asked the manager about getting the 5th week free of taxes BC my 5th week shouldn't be taxed he said I didn't get... Read more
Complaint from BizzleBh on 17 September 2020 about InTown Suites.
I been staying here since October of 2019.. Never had a problem with the previous clerk, as of recently we had some changes and I been trying to be nothing BUT patience. I keep my room very clean , make... Read more
Complaint from Brown on 17 September 2020 about InTown Suites.
I reserved a room through booking.com at a rate of 71.99 a night and paid 446.75 for 6 days paid in cash. And I just paid 378.13 for a week and it wasn’t explained to me about the going rate... Read more
Complaint from Victim on 17 September 2020 about InTown Suites.
I was attacked,druged,robbed, and thrown off 3rd floor balcony broke foot,back,leg,arm. I had just paid went to hospital so never stayed the week I asked for refund nothing returned. I would just like my payment added back to card. I... Read more
Complaint from Raygrant123 on 15 September 2020 about InTown Suites.
This is the worst circumstances situation I have seen if this is how you guys represent your people your customers by Heaven hiring people like this it makes no sense at all because the stove and stuff is a fire... Read more
Complaint from Bimbofresh on 08 September 2020 about InTown Suites.
Only seen one housekeeper, maintenance man , and general manager wearing one. The QA lady walks around all night and never once seen her wearing one. Read more
Complaint from Pgadson02 on 05 August 2020 about InTown Suites.
I have been waiting on a refund for months. I paid a month for my room and was told the next day I had to be out due to the room being renovated and when I asked if I could... Read more
Complaint from Aepps on 28 July 2020 about InTown Suites.
I’ve been staying at InTown suites for three weeks at a location where we still continue to go through nothing but problems with the staff in regards to my service animals. I’ve booked reservations on several occasions and also... Read more
Complaint from Sexual harassment drug out employees on 11 June 2020 about InTown Suites.
Where do i even start first have to always watch employee smoke pot wth people ever day out in the parking lot or will just walk around n smoke freely on the premises never see thm doing anything when on... Read more
Complaint from Ashlee on 15 May 2020 about InTown Suites.
I am from New York City I have been here since last Tuesday. I’ve been staying at other hotels, such as the oceanaire diamond resorts and I never had a problem with my ID. I book my reservation for this... Read more
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