InTown Suites complaint: Bad experience and bad company

I made a reservation on thursday may 19th at your elk grove village location in illinois. First off when i went to check there was not front desk agent at the location at all where the person tht was behind the front end counter was the maintenace person. That person didnt know what he was doing and it took us a few hours for us to get checked in that day do to the poor and unsatifying customer service part from this hotel. Second i complaint about how the room was full of roaches. And complaint to that employee at the front and her respond was kicking us out of the room. The third the laundry room was brook and we wasted 5 dollars at the laundry room for nothing. Not to mention that the front desk agant was completely rude not nice at all and mean and unaccpetible with her servic. And she lies about i did not get chared where as i type this message the acvount was posted the funds i paid for this crappy hotel.