While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Direct Express over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 123 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Cvette6991 on 18 April 2022 about Direct Express.
I went to A Sober living Facility. March17,2021. When I was registered in the facility takes up your phone all your cash and all your debit cards Being my Direct Express card.fir the first thirty days . April the 1st... Read more
Complaint from Vickydawn on 17 April 2022 about Direct Express.
Well I just started getting a bank statement sent to me because I knew that my money was going somewhere so sure enough it is I'm not sure where cause the statement that I pay 75 cents for every month... Read more
Complaint from Haroldmitchell6 on 08 April 2022 about Direct Express.
I. got. my. MONEY. ON. THE. FIRST. OF. APRIL. but around. The. 4. Or. 5. My. Card. Start. Declining. And. I. Still. had. Over. 1000.00. Dollars. On. The. Card. I. Could. Not. do. Any. Transaction. On. The. Card. It.... Read more
Complaint from LTR1957@TWC. COM on 08 April 2022 about Direct Express.
My brother’s social security funds was going into the Mastercard. I was his court appointed guardian. He died 01-28-2022. On that date I called Direct Exotess and was told once I was appointed administrator of his estate... Read more
Complaint from HALLD20 on 05 April 2022 about Direct Express.
Direct express has failed to credit my account which has caused me to fall behind on bill pay. I habe called.repeatedly since April 2nd until 2 and 3 in the morning and get a recording as to high call.volune.... Read more
Complaint from Bluu on 04 April 2022 about Direct Express.
On March 3, 2020, my Direct Express account was taken for $796.00. That is my benefit money from disability. A number of unauthorized transactions were made on Google. I called Direct Express and I was told that they would send... Read more
Complaint from david221 on 01 April 2022 about Direct Express.
all of the numbers go back to the card info they ask you 6 times to re enter your information then they say youve reached your limit on calling i had 4 diffrent people call on diffrent phones and get... Read more
Complaint from autwalla99 on 30 March 2022 about Direct Express.
Lost my card called customer service as was forced into new app that they admit now didnt work for at least two weeks or more before and after its release still doesnt function well. Was told could not transfer money... Read more
Complaint from jay88 on 26 March 2022 about Direct Express.
I filed a dispute for Fraud activity on my card from National General insurance. I filed a dispute but they just kept putting me through alot, never refunded me back. They had me send paperwork, and when... Read more
Complaint from Accrosby on 25 March 2022 about Direct Express.
Hi my name is is amiracle Crosby this is Ridiculous I called direct express March 4 to report a authorization transaction from Amazon for the amount of 127.94 and I still haven’t received a refund back it March 25 2022... Read more
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