Direct Express complaint: Fraudulent use of my Direct express card

I went to A Sober living Facility. March17,2021. When I was registered in the facility takes up your phone all your cash and all your debit cards Being my Direct Express card.fir the first thirty days . April the 1st 2021. The facility took my card to atm and withdrew 330.00 for half my rent . I did not know that I was getting a stimulus check . I’m thinking around May 8 ,2021 . I checked my balance And was wiped out of 1600.00 that would be The 1400.00 stimulus check and 200 gone from my regular acct. I have Direct express app on my phone and got my phone out of safe and looked at all the charges From. Amazon Apple.com. keep in mind I still have no access to my Card or anything. . Called Direct Express and filed a paperwork to file within 10 days . Well I did that And maybe on the 8th day I called Direct express And I was told that I did not qualify for the provisional credit. Due to discrepancy on my part saying when they took rent off he said. Because I did not turn around and tell the lady To not use it again. Well if I knew she was going to steal my money I would not have let her go get rent off. Common sense. Yes I have 2 Police reports Direct express has all my paper including Police report. . And I’ve NEVER HAD A AMAZON OR APPLE .COM ACCT. YES I CONTACTED THEM ALSO BUT WAS ONLY TOLD THAT THEY COULD NOT TELL ME WHERE THE AMAZON ITS A SECURITY BREACH