Direct Express complaint: Stolen Money
Filed 4 Apr 2022 by Michelle
On March 3, 2020, my Direct Express account was taken for $796.00. That is my benefit money from disability. A number of unauthorized transactions were made on Google. I called Direct Express and I was told that they would send me a packet of information to fill out. I never received that packet. Now, every time I call I can never get a person on the phone. EVERY TIME I CALL. It has been 2 years and I still can get no help with this theft. I don’t know who to call or where to go for help. But this is not right!! I am disabled and the money that I receive is the ONLY money that I get. They have thrown me to the wolves and don’t even care that I struggle and I have a little boy to take care of.
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texas0035
Please tell me that you left DE and have anything else. Green Dot, Netspend,and PayPal are ALL more honest than DE and I can stomach all four of them
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