Fraud
Complaint from Veggoegirl on 19 March 2022 about Direct Express.
I had 500 dollars in fraud charges on my direct express card and direct express denied my claim and wouldn't pay me back. I'm disabled and that was my rent money. Read more
Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on March 28, 2024
Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.
Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Veggoegirl on 19 March 2022 about Direct Express.
I had 500 dollars in fraud charges on my direct express card and direct express denied my claim and wouldn't pay me back. I'm disabled and that was my rent money. Read more
Complaint from Jlyn on 15 March 2022 about Direct Express.
This is the 2nd time in 2 weeks where I have had to call Direct Express because when I tried to log in, it would not accept my password. Both times the techs were not able to help me and... Read more
Complaint from ttk on 09 March 2022 about Direct Express.
I have been trying for a year to get someone on the phone to change my address. As of today I still have not reached someone. Read more
Complaint from garrettdewayne on 09 March 2022 about Direct Express.
Direct express denied my dispute and I had police report case number everything I needed in this matter.i was robbed beat up and car shot up and was still denied my refund in the amount of 987 my wallet was... Read more
Complaint from Ashldar on 08 March 2022 about Direct Express.
I live in N.ireland and try to take my monthly money out as cash from the atm. I have been unable to do this several times, as there seems to be a block on my card almost every month. If... Read more
Complaint from Ronyates14 on 08 March 2022 about Direct Express.
For almost a week now my car has been locked to fraudulent activity there has not been no fraudulent activity I hold position of my card getting a run around with the Social Security office back and forth have provided... Read more
Complaint from Purple Dragon on 07 March 2022 about Direct Express.
In the past month and a half I have had various transactions being paid twice when the items I had purchased should have only been paid once. I have made numerous phone calls to discuss my account with Direct Express... Read more
Complaint from Jennie mcneese on 05 March 2022 about Direct Express.
We can't get our Ssi money from the ATM and they are not answered the phone we need help please thank you Read more
Complaint from Gyork56 on 04 March 2022 about Direct Express.
Why am having trouble with my card and I am being charged for anouther one direct express I won't my money back because its there fought not mine for there problem Read more
Complaint from Lord liam on 28 February 2022 about Direct Express.
My card was cloned I filed a dispute went to NYPD was given a detective they wiped out my savings everything I had! They said fax your paperwork in within 10 days I tried and it went through I called... Read more
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