Direct Express Complaint Sentiment: Neutral

Our sentiment meter has detected that Direct Express complaints over the past 28 days have remained within our normal fluctuation range, showing a change of +11%. While some customers might experience challenges with Direct Express, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

Direct Express complaint process

Do you have a dispute or had a bad customer experience with Direct Express? Submit your Direct Express complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Direct Express.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Direct Express complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Direct Express?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Direct Express complaints chart

We have received 134 complaints about Direct Express over the last 12 months. The graph below shows a monthly breakdown.

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Direct Express complaint statistics

Curious about Direct Express's track record in addressing complaints within the Payment Providers category? Dive into the all-time complaints data right here!

788
Total complaints
785
Open Complaints
0
Complaints pending
3
Complaints resolved
1.1
/10 788 ratings

How to contact the customer service of Direct Express?

Below, you will find the contact information for the complaint department of Direct Express. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+18887411115
Corporate HQ address:
P.O. Box 245998 San Antonio, TX 78224-5998
Contact form:

The corporate office of Direct Express is located at P.O. Box 245998 San Antonio, TX 78224-5998 . You can contact the customer service of Direct Express by calling +18887411115. If you want to reach out to Direct Express through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Direct Express reviews: (788)

Authentic experiences shared by our community for your benefit.

Fraud

Complaint from Veggoegirl on 19 March 2022 about Direct Express.

I had 500 dollars in fraud charges on my direct express card and direct express denied my claim and wouldn't pay me back. I'm disabled and that was my rent money. Read more

Comments: 0
Rating:

Will not let me log in

Complaint from Jlyn on 15 March 2022 about Direct Express.

This is the 2nd time in 2 weeks where I have had to call Direct Express because when I tried to log in, it would not accept my password. Both times the techs were not able to help me and... Read more

Comments: 0
Rating:

Dispute denied

Complaint from garrettdewayne on 09 March 2022 about Direct Express.

Direct express denied my dispute and I had police report case number everything I needed in this matter.i was robbed beat up and car shot up and was still denied my refund in the amount of 987 my wallet was... Read more

Comments: 0
Rating:

Excessive charges

Complaint from Ashldar on 08 March 2022 about Direct Express.

I live in N.ireland and try to take my monthly money out as cash from the atm. I have been unable to do this several times, as there seems to be a block on my card almost every month. If... Read more

Comments: 0
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Account issues

Complaint from Purple Dragon on 07 March 2022 about Direct Express.

In the past month and a half I have had various transactions being paid twice when the items I had purchased should have only been paid once. I have made numerous phone calls to discuss my account with Direct Express... Read more

Comments: 0
Rating:

Scammed grand larceny direct express no help

Complaint from Lord liam on 28 February 2022 about Direct Express.

My card was cloned I filed a dispute went to NYPD was given a detective they wiped out my savings everything I had! They said fax your paperwork in within 10 days I tried and it went through I called... Read more

Comments: 0
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