While some customers may still be encountering a bad experience, our sentiment meter has detected a -56% decline in complaints about Booking.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with Booking.com? Submit your Booking.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 74 complaints about Booking.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about Booking.com's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Booking.com. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Booking.com by calling 1-888-850-3958. If you want to reach out to Booking.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from tammyp85 on 11 October 2023 about Booking.com.
I am writing to you to raise an issue which occurred 09/0//2023, regarding a booking via Booking.com. The issue that I have experienced was: I made a booking through Booking.com in July 2023 for a property called Ashdown- By Luke Stays for... Read more
Complaint from Mahsa1371 on 10 October 2023 about Booking.com.
I paid the xcover insurance money while buying the ticket from the booking company because I was sick and after I had to cancel my ticket due to the relapse of my illness, but the booking company told me that... Read more
Complaint from Esther4Eva on 03 October 2023 about Booking.com.
I have been with Booking.com for years and when I recently booked through them again with this particular hotel called LaQuinta Inn it was the worst nasty, filthy, and disgusting experience I’ve had with a hotel for 11 straight days.... Read more
Complaint from Nadine. 1234 on 03 October 2023 about Booking.com.
I had a very rude women in split when I went to collect the rental car she refused me, I had all the relevant documents. I’ve made a complaint against her an Avis. Avis have said they haven’t received the... Read more
Complaint from Kate1982 on 28 September 2023 about Booking.com.
Hello! I had booked room in London for me ,mum and auntie!When we arrived the guest house was look totally different then on pics also I book on booking 3 separate beds I got ation for that the owner of that... Read more
Complaint from Adriana-Colombia on 27 September 2023 about Booking.com.
We rented a hotel for 3 nights (ation number 3232.214.334) at ibis budget Lyon Sud St Genis Laval, France. When we arrived it was midnight and the AC was broken (we were in the middle of the summer). We managed... Read more
Complaint from NYC traveler on 19 September 2023 about Booking.com.
I am a longtime user of booking.com. Apparently, my account was hacked. During the past week, I have gotten reservation ations for bookings I did not make, destinations that I have never visited, and under names that I do not... Read more
Complaint from Messias on 14 September 2023 about Booking.com.
Flight got cancelled 8 days prior to the trip planned for over 1 year and Booking.com did not offer alternative and has not refunded me yet. I've been trying to contact them but every time there is no solution... Read more
Complaint from Suzanne in Canada on 12 September 2023 about Booking.com.
I booked a travel trip to New Zealand in March 2023 which included return air tickets. 7 days before my departure, I received an email from GoToGate stating Unfortunately your flight(s) for booking XXXXXX has been either rescheduled... Read more
Complaint from Nixsan on 10 September 2023 about Booking.com.
I booked a 1 night stay at ibis hotel through booking.com.I put my card details in and an automated reply returned stating payment taken but booking declined,and a refund would be issued. I then immediately re booked same name, same... Read more
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