Booking.com complaint: Cancelled my booking. Wouldn’t give me the car.
Filed 3 Oct 2023 by Nadine
I had a very rude women in split when I went to collect the rental car she refused me, I had all the relevant documents. I’ve made a complaint against her an Avis. Avis have said they haven’t received the money and it is with booking.com. I’ve rang and emailed booking.com but they are refusing to give me my money back. The lady on the phone wouldn’t put me through to anyone else, I asked to speak to a manager and was refused.
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