While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Asda over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with Asda? Submit your Asda complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 13 complaints about Asda over the last 12 months. The graph below shows a monthly breakdown.
Curious about Asda's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Asda. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Asda by calling 1-800-079-2732. If you want to reach out to Asda through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from SandraBing on 26 November 2022 about Asda.
Online Order 8772246001468 Wed 9 November 2022 5:00pm to 6:00pm £109.34 There were two items missing from this order. Stamps £7.60 Duvet £15.09 I reported the same day online. Heard nothing for over a week, my son rang Asda 17.11.22 (as I am deaf) they said the... Read more
Complaint from shazza24 on 30 November 2021 about Asda.
Friday 29th I sent a order to my friend …order number 5012183001198… this is saying it’s been delivered yet they have not received it … it was a few birthday gifts for them, the drivers name was Lewis.... despite me... Read more
Complaint from Tjdowns on 16 August 2021 about Asda.
I ordered my groceries on the ASDA app on the 11th. I chose the 1430-1500 time slot. The groceries arrived at 1430. At that time the driver stated it looks like they forgot to pack your frozen goods. I asked what... Read more
Complaint from Tjdowns on 14 August 2021 about Asda.
I ordered £116 worth of groceries on 12 August 2021. Delivery time slotted for 1330-1500. When the driver arrived he stated in front of my partner that it looks like the frozen foods hadn't been packed. He stated that... Read more
Complaint from Slb on 09 March 2021 about Asda.
I bought a mans dressing gown in the sale there was then a product recall in a national newspaper due to it failing to meet health and safety standards and to bring it into the store for a refund. I contacted... Read more
Complaint from Om222 on 24 February 2021 about Asda.
I ent to Asa to collect a prescription,Have been going there 2 Years.Was already given a George Voucher for staff rudeness. I took items to pay at checkout,where you can buy Tabasco. I paid with my card-The girl said it... Read more
Complaint from Peterisgb on 19 December 2020 about Asda.
So i did a shop a few weeks ago to make sure i had enough food to feed my two boys for christmas and then today (10th Dec_ just 6 days till christmas then they cancel the order, This was... Read more
Complaint from Slb on 25 November 2020 about Asda.
I was contacted by asda to tell me a dressing gown I had purchased didn't meet health and safety requirements as it was a fire risk and to return it for a refund, I explained I was housebound due to... Read more
Complaint from Ojackson on 08 August 2020 about Asda.
Good evening . I have recently visited the asda selsey store in West Sussex around 7pm 8th August. Non mask wearing I walked into the store and was immediately met by and angry young lady employee and security guard who told... Read more
Complaint from robyalex on 29 July 2020 about Asda.
Taj Bhindi Cut Okra selling in Ssda not shown the country of the origin. Actually it is from the India and its bammed in selling int he UK because of the high chemicals , thats why they didnt show county of... Read more
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