Asda complaint: Trying to take a second payment
Filed 12 Jan 2023 by Pamela
I ordered a delivery from asda for the 23rd December the order came with a lot of items missing and a lot of cheaper substitutions.i I contacted asda for a refund as I was still charged the full price. They told me they hadn’t received my original payment (which they have). My credit card has stopped them from trying to repetitively take the payment again. Nobody from asda will respond to me and on the phone I’m told they will look into it and ring me back, which they never do. I have emailed them a lot and contacted their complaints department and ceo but nobody is helping me
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