Asda complaint: Missing items (all frozen foods)
Filed 14 Aug 2021 by Thomas
I ordered £116 worth of groceries on 12 August 2021. Delivery time slotted for 1330-1500. When the driver arrived he stated in front of my partner that it looks like the frozen foods hadn’t been packed. He stated that he’d arrange a second delivery once he got back.
I waited to 2200 before logging onto the ASDA app to complain. Items that I ordered didn’t even allow me to option of stating they weren’t delivered. I called customer service, it was closed, I called every ASDA number I could find. All closed. I wasn’t about to let this go.i took photos. I found this organisation. I don’t want a refund. I’m on a fixed income I just want my food.
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