While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Asda over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Asda? Submit your Asda complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 13 complaints about Asda over the last 12 months. The graph below shows a monthly breakdown.
Curious about Asda's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Asda. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Asda by calling 1-800-079-2732. If you want to reach out to Asda through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from catlunn65@gmail.com on 02 July 2020 about Asda.
I ordered a delivery from Asda (Cherrytree Rd, Blackpool) on 20th June between 8 and 9pm. The delivery didn't arrive, so I called customer services to be told there was a mix up and it would arrive at 10.40... Read more
Complaint from myasdacomplaint on 29 June 2020 about Asda.
Order number:21618606322 Case reference:200601-001510 The groceries order 21618606322 was literally not delivered and cancelled by Asda but the order was put through as delivered on my account by Asda old Kent road store. Asda did leave a VM at 7:26pm,9th May... Read more
I was told to go back of the line by an Asda worker at the check out because this worker Keep her eyes on me but won't tell other white people to go back of the line but only tells... Read more
Complaint from joemoody68@gmail.com on 20 May 2020 about Asda.
on the 18th of may 2020 i purchased 4 articles, the total bill was £120.70,i gave the cashier £130.00 ,without looking at the change i left the store,when i got home i checked it and saw the discrepancy,the amount i... Read more
Complaint from Kaylamarie on 08 May 2020 about Asda.
I have 2 children and have used the Asda wipes for 2 years now no problem. Recently their has been a problem which has resulted in my children being severely burnt. I spoke with head office went in store, got... Read more
Due to a technical issue my amended order did not go through so Asda delivered my old order which had £76 worth of goods on that I no longer needed and because of Coronavirus I could not send back. I... Read more
Complaint from PeterA on 14 April 2020 about Asda.
3 packs of 100 cigarettes were ordered and shown as being sent. Items were not on the delivery van. Same happened last week with 1 pack of 100 Read more
Complaint from Georgina murphy on 29 March 2020 about Asda.
I suggest the manager of this store should be advised that screaming in staffs and securitys faces makes customers feel very uncomfortable,i for one will not be shopping at this store again as this lady os very very unprofessional and... Read more
Complaint from amjad.shaheed on 28 March 2020 about Asda.
I am writing regarding ASDA unfair online ordering system. When you order online, the website show items either available or not and you select whatever is in stock and place order and in your mind you have order things that... Read more
I had wepwipes from asda the smell on the lillte angles wips are bad I've had them a thew times an thay smell I wont be buying them again Read more
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