Complaint: Faulty goods

on 25 November 2020 about Asda in category Supermarkets / Grocery Stores

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My complaint:

I was contacted by asda to tell me a dressing gown I had purchased didn’t meet health and safety requirements as it was a fire risk and to return it for a refund, I explained I was housebound due to Gullian Barre syndrome and couldn’t since then I have had no response or offer of an alternative or a refund via cheque or bank transfer, I have tried to contact them several times but recieved no response.
Please advise me on what I should do next.
Thank you
Sarah Baker

0 0 vote
Justified complaint?

Suggested solution:

I would like a refund an apology and a goodwill gesture as they have been so ignorant in not responding

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