Ordered fish and chips
Complaint from Henry 1606 on 05 April 2022 about Swiss Chalet.
Worst ever No tartar sauce included and no no coleslaw ad advertised Read more
Swiss Chalet complaints
Swiss Chalet Complaint Sentiment: Negative
Our sentiment meter has identified a 300% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.
Sentiment data last updated on April 27, 2024
Swiss Chalet complaint process
Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Swiss Chalet?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Swiss Chalet complaints chart
We have received 29 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.
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Swiss Chalet complaint statistics
Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!
199
Total complaints
198
Open Complaints
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Complaints pending
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Complaints resolved
1.4
199 ratings
Swiss Chalet reviews: (199)
Authentic experiences shared by our community for your benefit.
Chicken noodle soap
Complaint from Don R on 30 March 2022 about Swiss Chalet.
We ordered 2 quarter chicken dinners and 1 large chicken noodle soup for pickup. The soup is always good and this time it was good but very lacking only 10 oz for $5,99. The person who ordered the... Read more
false advertising
Complaint from notmyday on 14 March 2022 about Swiss Chalet.
I bought a 14 chicken combo and was charged extra for the soft drink. your menu an the wall shows that the soft drink is included. I spoke to the salesperson behind the counter and he told me that the drink was... Read more
Food
Complaint from Poplawchuk on 13 March 2022 about Swiss Chalet.
We ate in your restaurant tonight our food was terrible chicken was so dry ! My daughter had a wrap she said she never had one like it before ! My husband ordered a Corona that came in a glass... Read more
Extremely poor service and attitude
Complaint from Meemabear on 27 February 2022 about Swiss Chalet.
After being told over the speaker in the drive thru to hold a second, we then waited over a half hour. Now a 5 car line up behind us, we yelled honked and no response. We drove up... Read more
Poorly run by the franchises
Complaint from Wybmadiity64@gmail.com on 19 February 2022 about Swiss Chalet.
Good evening, First let me start with this complaint has nothing to do with the waitress. I strongly believe it all comes down from the direction of the owner after what I observed. 1- I requested a slice of lemon in my... Read more
Raw chicken
Complaint from Arodrigues on 12 February 2022 about Swiss Chalet.
I order chrispy chicken. It was raw and bloody. Read more
french fries
Complaint from Roberto1234 on 09 February 2022 about Swiss Chalet.
The french fries they served us last night were very overdone (almost burnt) and dry. I brought it to the waitress's attention and her answer was that they were always that way in this restaurant because the machine is... Read more
Poor food quality ..didn’t have the food we ordered
Complaint from Rob from brantford on 07 February 2022 about Swiss Chalet.
Yesterday feb6 2022 at 630 pm We ordered our meal on line.it was a crispy chicken family pack We paid on line. We received a phone call shortly after saying our order couldn’t be filled because no crispy... Read more
I'VE ARRIVED!
Complaint from Miffed on 05 February 2022 about Swiss Chalet.
Ordered and paid online. Went to do the curbside pickup. Pulled into the spot. Waited for the text so I could hit the 'I'VE ARRIVED button and they would come out with food. Got an automatic... Read more
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