Swiss Chalet Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Swiss Chalet over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Swiss Chalet's offerings.

Sentiment data last updated on March 29, 2024

Swiss Chalet complaint process

Do you have a dispute or had a bad customer experience with Swiss Chalet? Submit your Swiss Chalet complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Swiss Chalet.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Swiss Chalet complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Swiss Chalet?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Swiss Chalet complaints chart

We have received 29 complaints about Swiss Chalet over the last 12 months. The graph below shows a monthly breakdown.

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Swiss Chalet complaint statistics

Curious about Swiss Chalet's track record in addressing complaints within the Restaurants category? Dive into the all-time complaints data right here!

197
Total complaints
196
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 197 ratings

Swiss Chalet reviews: (197)

Authentic experiences shared by our community for your benefit.

Paper bag leaking on new coat

Complaint from Lauri Johnston on 13 January 2022 about Swiss Chalet.

January 12 615 picked up( order 3583) Bag handed to me in my car; unaware of grease Leaking through bag on my new coat Expensive Christmas gift which is now stained Read more

Comments: 0
Rating:

Incomplete order

Complaint from sharongoodfield@hotmail.com on 09 January 2022 about Swiss Chalet.

Order371751111 CHK 9621 Delivered 182022 from Swiss Chalet. I called Swiss Chalet and they told me to contact you. We ordered 2 hot chicken sandwhiches. Delivered with no gravy at all, but had 4 containers... Read more

Comments: 0
Rating:

Product quality

Complaint from SwissChaletNoWay on 04 January 2022 about Swiss Chalet.

1. Your heating instructions are way off the mark. 5o minutes was more like 70 and if I hadn’t cover with foil would have been burnt 2. Chicken pot pie is supposed to have chicken in the product however I was... Read more

Comments: 0
Rating:

Cancelled and extremely delayed orders

Complaint from tking on 25 December 2021 about Swiss Chalet.

I’m not sure if anyone can connect with the ownerfranchise owner for this location??? I’m not sure how to contact them. We had not ordered for 8 months due to having to wait in the pick up area with MY KIDS... Read more

Comments: 0
Rating:

Bad service

Complaint from Mrs I sayers on 22 December 2021 about Swiss Chalet.

My sister preordered for a treat for my family at 430pm after 15 minutes they claimed it was just getting packed after 30 minutes they wanted to know what the order was after 40 minutes my husband who has Parkinson’s... Read more

Comments: 0
Rating:

30 minutes wait for a pickup order

Complaint from LuChiarelli on 17 December 2021 about Swiss Chalet.

I ordered online 2 meals at 4:26pm, and everything went ok. The order pickup time was 4:57pm I arrived at 5pm sure that it was ready. Payed the amount and they said it would take some time to have it ready. Waited and... Read more

Comments: 0
Rating:

Customer Service

Complaint from M. Wowk on 11 December 2021 about Swiss Chalet.

I am a long-standing Swiss Chalet Customer. After my week of teaching, I placed and pre-paid for a takeout order for me and my family (7:00 pm, Friday, December 10th). When I arrived at the Harmony and Taunton... Read more

Comments: 0
Rating:

Food wrong

Complaint from sophieford on 09 December 2021 about Swiss Chalet.

I paid for poutine, and got plain fries. I paid for sauce with my chicken fingers, and got no sauce. I paid for caesar salad, and got garden salad. I also asked for a white bun and got no bun.... Read more

Comments: 0
Rating:

Liquid From Chicken Leaked all over the bag

Complaint from Mike Clarke on 07 December 2021 about Swiss Chalet.

I received my regular order of 2 chicken half's in a new cardboard container that had leaked through the bag and was a mess. What happened to the old plastics container.....very unhappy with this experience as a regular customer. Also... Read more

Comments: 0
Rating:

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