While MSC Cruises offers a range of exciting vacation options around the world, complaint data from our community has highlighted a few recurring issues that customers should be aware of before booking. Common complaints include poor customer service both on board and during booking, issues with billing and refunds, and misleading information about cabin arrangements and excursions. There are also reports of rude and unresponsive staff, as well as concerns about safety and hygiene, particularly regarding COVID-19 protocols.
To avoid these issues, we strongly recommend double-checking all booking details and payment records, and keeping all communications documented. It's wise to verify the company's cancellation and refund policies, and stay informed about current COVID-19 measures onboard. If problems arise, escalate them promptly and gather proof such as photos and documentation to support your case.
Do you have a dispute or had a bad customer experience with MSC Cruises? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to MSC Cruises.
Our sentiment meter has identified a 100% increase in complaints about MSC Cruises over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering MSC Cruises's offerings.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about MSC Cruises over the last 12 months. The graph below shows a monthly breakdown.
Curious about MSC Cruises's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified MSC Cruises customers. Search, discuss and connect with other people in our community.
Complaint from Silver 6776679 on 14 January 2026 about MSC Cruises.
любой круиз от MSC. Наша дата 19.12.2026 на который мы планировали круиз на лайнер MSC World Europa попадает в этот временной интервал. Однако по приезду в Россию представитель CruClub говорят об обратном, что мы не можем передвинуть круиз с 24.05.2027... Read more
Complaint from Devil on 30 December 2023 about MSC Cruises.
Hi this is Divya murugan from chennai....I have received a job vacancy for nurses from my colleague... Nd I applied through Mr Scala.. I paid small small amount... Till 50k I paid... I have started 2021... Now it's 2024... Totally... Read more
Complaint from Wick232@yahoo.com on 29 November 2023 about MSC Cruises.
The MSC seashore out of port canaveral very Unsafe and a waste of a lot of money. The crew needs to be trained on standard cruise ship procedures. The mandatory Safety requirement for doning life vest. And finding life boat... Read more
Complaint from dannispeed1 on 25 October 2023 about MSC Cruises.
Dear MSC, I am deeply disappointed by last trip on MSC Virtuosa. Being a gold member and having spent a fortune on three cruises I did not expect the service from some of the staff at some of the bars. On... Read more
Complaint from AnnieB22 on 07 September 2023 about MSC Cruises.
It is absolutely shocking to be informed now just before the cruise season that there will be changes to the beverage packages and its prices etc. This should have been communicated when bookings opened for this season so we as... Read more
Complaint from BRIAN COYLES on 26 August 2023 about MSC Cruises.
good day we booked this cruise in january and paid our deposit of 600 us dollars. we heard nothing more ,we had to inquire about paying the balance.For reasons beyond our control your payment system and our u.k. based bank... Read more
Complaint from Lisa N on 17 August 2023 about MSC Cruises.
Hello. We just got back from our 7 day cruise last Sunday 6th of August. Our trip started at Ocean Key in the Bahamas. We were there celebrating our 23rd Anniversary. We got off the ship and started filming our... Read more
Complaint from CassandraC202 on 11 August 2023 about MSC Cruises.
As an avid cruiser who has done many different cruises with Norwegian, Celebrity, Carnival and Royal Caribbean it was time we decided to give MSC a chance. With what we thought had great reviews we were really excited to see... Read more
Complaint from Ilana Brimer on 07 August 2023 about MSC Cruises.
Brimer family Booking number 44288364 We have booked a cruise through massaot company We were given the number if our cabin, 11180 And paid accordingly I insisted on knowing the cabin location in advance otherwise there wouldn’t be a reservation 3 days ago we received... Read more
Complaint from tdiggity on 04 August 2023 about MSC Cruises.
Hello, We need immediate assistance. We booked two rooms over phone on January 21, 2023. Realized on Friday 7/28/23 they had changed our second room. Our entire family has extreme motion sickness and chose two middle of ship room across from... Read more
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