Do you have a dispute or had a bad customer service experience with MSC Cruises? When you submit your MSC Cruises complaint through our platform, it shows that you are not letting your problem pass by quietly. In addition, we have our support community that may be able to help resolve your issue.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint get the attention it deserves!
Complaint from dianaeugenio on 08 June 2023 about MSC Cruises in category Cruise Ship
In May 2023 I went on the cruise MSC Music - Sounds from the East. Having reduced mobility, I used a wheelchair. I had access to almost everything and I was happy about it.But I had problems with access to the pool... Read more
Complaint from Lessia Tate on 30 May 2023 about MSC Cruises in category Cruise Ship
My husband and I are on a 7 day Bahamas cruise. Day one check in was not bad at all. Buffet food was bland. But with enough salt it was edible. We finally get to our room after... Read more
Complaint from ksbhoon on 19 May 2023 about MSC Cruises in category Cruise Ship
My Company had booked 40 people on MSC Opera which sailed from Milan on 7 May 23 to Greece and we disembarked at Bari on 13 May 23. It was a pleasant experience, overall However, I have this Complaint for your... Read more
Complaint from JanHendrik on 11 May 2023 about MSC Cruises in category Cruise Ship
I have booked a cruise with MSC in May 22, for September 2023. With MSC you must take the international insurance as the cruise start in Kiel Germany. On Monday 8 May 2023, I contacted MSC for advice on the... Read more
Complaint from Cabe on 29 April 2023 about MSC Cruises in category Cruise Ship
I was matched with diamond status from my 42 cruises with CCL I was never guided to a special line to embark No robe/slippers, no free specialty restaurant no perks whatsoever except the chocolate bar and champagne Communication is extremely difficult. Buffets lacked... Read more
Complaint from turicum on 19 April 2023 about MSC Cruises in category Cruise Ship
MSC World Europa 27Mar2023 - 11April2023Being informed to take Covid-19 PCR test which takes several hours; simple Antigen Test is NOT accepted. Checked MSC web sites information before going to terminal, it does NOT mentioned any Covid-19 test before boarding. There was... Read more
Complaint from RobertSS on 05 April 2023 about MSC Cruises in category Cruise Ship
I have booked a cruise with MSC scheduled for July 2023. I have been trying to finalize payment for the cruise for the past 6 days. the online interface showed an error, so I called customer service to finalize payment... Read more
Complaint from Glen Woolley on 04 April 2023 about MSC Cruises in category Cruise Ship
Currently a passenger on board World Europa (Cabin 11118). Ship personnel are really very unhelpful. Currently in Jeddah and had problems with visa approval. On arrival this morning attempted to get visa approved but MSC personnel really... Read more
Complaint from Anita Mehta on 28 March 2023 about MSC Cruises in category Cruise Ship
We booked our cruise for 4 people on the MSC Europa sailing on the 11323 for 7 nights from Dubai we had paid for a drinks package prior to sailing the 2 couples the women do not alcohol but as... Read more
Complaint from Sgoeagles94 on 19 March 2023 about MSC Cruises in category Cruise Ship
I paid the balance of my cruise (booking 40965032) on Dec 25 2022. Balance was $802. MSC charged my card again on 1226 for the same amount. I called at the end of Dec when I realized it. Customer... Read more
