My complaint:
Booked a cruise using my voyagers card and a voucher MSC casino on another ship gave to me on another cruise. Booked and paid the deposit on July 21, 2023. The customer service person had a copy of my casino voucher and my voyagers club number. Today I received an email from MSC customer service for a copy of the casino voucher, I said they had received it on the 10th of July, I sent again and forwarded from the original email that I sent on the 10 th of July. I get a email back stating that they gave me too much discount and they would be canceling the cruise I had booked the week before and rebooking it at a higher fare.
I blew my stack and was hustled all over MSC system, told to call, told to email, never could I find someone to rectify my complaint or speak with supervisors or anyone with authority.
My reservation is now canceled and they say I might receive my deposit back in 2 months. All I wanted them to do was honor the original booked cruise, with customer service having no direction, when there was a simple solution. The company does not know how to treat a customer, when the customer has been treated poorly.
Suggested solution:
Retain my original booked cruise at the original fare.
