Our sentiment meter has detected that MSC Cruises complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MSC Cruises, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 1, 2024
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We have received 19 complaints about MSC Cruises over the last 12 months. The graph below shows a monthly breakdown.
Curious about MSC Cruises's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!
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Complaint from turicum on 19 April 2023 about MSC Cruises.
MSC World Europa 27Mar2023 - 11April2023 Being informed to take Covid-19 PCR test which takes several hours; simple Antigen Test is NOT accepted. Checked MSC web sites information before going to terminal, it does NOT mentioned any Covid-19 test before boarding. There was... Read more
Complaint from RobertSS on 05 April 2023 about MSC Cruises.
I have booked a cruise with MSC scheduled for July 2023. I have been trying to finalize payment for the cruise for the past 6 days. the online interface showed an error, so I called customer service to finalize payment... Read more
Complaint from Glen Woolley on 04 April 2023 about MSC Cruises.
Currently a passenger on board World Europa (Cabin 11118). Ship personnel are really very unhelpful. Currently in Jeddah and had problems with visa approval. On arrival this morning attempted to get visa approved but MSC personnel really... Read more
Complaint from Anita Mehta on 28 March 2023 about MSC Cruises.
We booked our cruise for 4 people on the MSC Europa sailing on the 11323 for 7 nights from Dubai we had paid for a drinks package prior to sailing the 2 couples the women do not alcohol but as... Read more
Complaint from Sgoeagles94 on 19 March 2023 about MSC Cruises.
I paid the balance of my cruise (booking 40965032) on Dec 25 2022. Balance was $802. MSC charged my card again on 1226 for the same amount. I called at the end of Dec when I realized it. Customer... Read more
Complaint from redbert on 24 February 2023 about MSC Cruises.
I my wife were looking forward to our cruise on board the World Europa 7 day from Dubai on the 28-1-2023 to 4-3-2023 Cabin No: 11015 Deck 11 However we were very disappointed with the overall experience of the... Read more
Complaint from khaldoun71 on 21 February 2023 about MSC Cruises.
I booked the cruise with your agent who failed to tell me ALOT. So far my experience has been awful and only day 2. Baggage drop took from 2 pm to 7pm; this is my 15th cruise, never did I... Read more
Complaint from all details given in my complain on 20 February 2023 about MSC Cruises.
I am Anthony and made a Deposit with Icruise.com for two IRI inside stateroom on the Msc World Europa for a cruise Malta to Malta saling date 09062023 to 09132023 namely Booking No: 44481606 assigned Room 10518 ( Anthony –... Read more
Complaint from joewilliamson728 on 03 February 2023 about MSC Cruises.
This was absolutely the worse two cruises we have ever been on. No customer service for American Speaking people at all. Internet was virtually not available in the room. You had to stand outside the room or go where... Read more
Complaint from Susan Cooper on 17 January 2023 about MSC Cruises.
Just can not get someone to talk to on 0118446073. Tried for days and held on for long times. I want ation that my web check in was received and when can I expect my ticket and boarding passes for... Read more
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