MSC Cruises Complaint Sentiment: Neutral

Our sentiment meter has detected that MSC Cruises complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MSC Cruises, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 28, 2024

MSC Cruises complaint process

Do you have a dispute or had a bad customer experience with MSC Cruises? Submit your MSC Cruises complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of MSC Cruises.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional MSC Cruises complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about MSC Cruises?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

MSC Cruises complaints chart

We have received 24 complaints about MSC Cruises over the last 12 months. The graph below shows a monthly breakdown.

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MSC Cruises complaint statistics

Curious about MSC Cruises's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!

73
Total complaints
73
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 73 ratings

MSC Cruises reviews: (73)

Authentic experiences shared by our community for your benefit.

Invoicing and paymant

Complaint from Mihai57 on 22 November 2022 about MSC Cruises.

The final invoice issued in the last day of the cruise amounted 639.90EUR, on 26th of October 2022. The total attempts of drowing funds from my registerred card exceded 2000EUR, between 21st of October and 10th of November 2022. The... Read more

Comments: 0
Rating:

Upgrade cabin to sea vies

Complaint from Seadog on 19 November 2022 about MSC Cruises.

I booked on line direct with MSC cruises. I was offered this cruise by email because I signed up to receive cruise information. I was then offered an upgrade to a sea view cabin. After I paid for the upgrade. When I received the... Read more

Comments: 0
Rating:

Price Change

Complaint from David A on 17 November 2022 about MSC Cruises.

I booked a cruise on November 14, 2020 to leave Miami on November 28, 2020 on the MSC Divina. I paid $408 for a drink package for me and my wife. On November 15, 2020 (next day) I get an email... Read more

Comments: 0
Rating:

pending hold on credit card

Complaint from sleepingbeauty on 10 November 2022 about MSC Cruises.

Cruise date was October 30th for 4 days. We have been home a week now and Msc is still holding a pending charge for no reason Read more

Comments: 0
Rating:

tender delay

Complaint from jsnwater on 05 November 2022 about MSC Cruises.

We picked up our tender ticket at 930 am and was told we would be called around 1130. Well we waited until 2 pm to be called and we had little time tio see belize a place we had... Read more

Comments: 0
Rating:

MSC Cruise Virtuosa

Complaint from Y.H on 03 November 2022 about MSC Cruises.

I am complaining about MSC cruises because due to London being in gridlock on 011022 as the trains were on strike on the day we were going to board the cruiseliner we missed the ship and it left early at... Read more

Comments: 1
Rating:

Browsing and streaming package didn’t work

Complaint from Hafv on 26 October 2022 about MSC Cruises.

Paid for browse and stream package which didn’t work. Reported twice onboard. Contacted MSC with 10 screenshots proving my complaint, they refuse a refund as the ships log says Wi-Fi was working. The screen shot I have uploaded... Read more

Comments: 0
Rating:

Promotion Rescinded Without Warning

Complaint from Angry Bruce on 25 October 2022 about MSC Cruises.

I'VE GOT A COMPLAINT. I called MSC this morning to make a cruise reservation. The customer service representative tried to make our reservation, to include the Drink WiFi promotion, and gave us the total price, which included... Read more

Comments: 0
Rating:

Excursion - FLA04 - FlannGudvangen 06092022

Complaint from ShellDons on 27 September 2022 about MSC Cruises.

Dear Sirs, First half of the excursion was good, with a good guide who was very informative. He then left us at the hotel for lunch and went off duty. This is when things went wrong. The lunch... Read more

Comments: 0
Rating:

scammers MSC

Complaint from Roksana Johansone on 25 September 2022 about MSC Cruises.

I paid for the cruise through msc, 4 months before the cruise, choosing a premium cabin. traveling with mother and daughter. 2 weeks before the cruise, I find out that the company itself canceled my reservation. and predoogat either to... Read more

Comments: 0
Rating:

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