Our sentiment meter has detected that MSC Cruises complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MSC Cruises, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 27, 2024
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We have received 20 complaints about MSC Cruises over the last 12 months. The graph below shows a monthly breakdown.
Curious about MSC Cruises's track record in addressing complaints within the Cruise Ship category? Dive into the all-time complaints data right here!
Authentic experiences shared by our community for your benefit.
Complaint from Frustrated traveler on 15 July 2022 about MSC Cruises.
I was to be on a cruise in December 2021 but due to several changes in the itinerary I exercised the option provided to me via email from MSC to cancel and get a full refund. Since the booking... Read more
Complaint from Cbearkland on 27 June 2022 about MSC Cruises.
On 6-23-2022 my family had a scheduled cruise with MSC. The day prior we called their customer service in order to understand what Covid test we had to have prior to the cruise. We got them. When we showed up,... Read more
Complaint from Uesele on 11 May 2022 about MSC Cruises.
I was working as ABFireman on MSC Seaview, I'm not making any mistake,i dismiss without any reason,i didn't make any drugs test, nothing found with me,but i disembark quickly without reason.I want to come back to work on MSC cruise... Read more
Complaint from Harveypaul on 02 May 2022 about MSC Cruises.
We booked a cruise through an agency about eight months ago for the 80th birthday of my mother-in-law we followed all the procedures and as they lived in the UK we took them for PCR test the day before. Unfortunately... Read more
Complaint from Vasanthee Bagirathi on 04 April 2022 about MSC Cruises.
Dear MSC We had booked for the kid’s cruise and arrived back today. This was my second cruise and my extended families first. We were a group of 20 in total. We completely understand the situation with not being able to visit... Read more
Complaint from Melonee on 28 March 2022 about MSC Cruises.
Good Day MSC I am appalled by the recent service received from MSC for over a month now I have emailed and call MSC to change my personal details on their system as my surname has changed from Marais to Perry... Read more
Complaint from Grassby on 24 March 2022 about MSC Cruises.
Terrible service, no o e calls you back. Have to speak to new person each time you call. Put on hold fir 10-25 minutes. People hang up and do t speak to you. Sent a letter telling us our embark... Read more
Complaint from robertj3003 on 15 March 2022 about MSC Cruises.
I get an email to say the departure port has changed with no further information provided on Feb 21st. . I emailed on the 22nd Feb and get no reply. I call on March 2nd and get put on hold for... Read more
Complaint from Andyk on 07 March 2022 about MSC Cruises.
I went to deals free page to book a cruise. It had promo saying FREE Balcony upgrade and Kids sale free. After booking and right before arriving to the cruise MSC told me I have to pay for Ocean or... Read more
Complaint from Prakash2 on 22 February 2022 about MSC Cruises.
My name is Prakash, I am a citizen of India. A few days ago I was cheated in the name of job The name of the person who has cheated is caption Alex scala. This person has taken 1.70000 lac... Read more
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